fix problems on Spruce [iphone]

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Spruce – Mobile banking
Info:
company: HRB Tax Group, Inc.
: https://www.hrblock.com/support/
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Payments issue

Inability to view pending deposits

Fix: 1. Refresh the app: Pull down on the home screen of the app to refresh the data. This can sometimes update the information displayed. 2. Ch... ⇲

Slow check deposit processing

Fix: 1. Ensure proper image quality: When depositing checks, make sure the images are clear and well-lit. Follow the app’s guidelines for check d... ⇲

High fees for ATM withdrawals

Fix: 1. Use in-network ATMs: Check the app or website for a list of in-network ATMs to avoid fees. 2. Plan withdrawals: If possible, plan larger... ⇲

Delayed access to early payday

Fix: 1. Check eligibility: Ensure you meet all requirements for early payday access as outlined in the app. 2. Monitor notifications: Keep an ey... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Use in-app messaging: If available, use the in-app messaging feature to send your inquiries, as this may be prioritized over email. 2. C... ⇲

Inconsistent information from support agents

Fix: 1. Document your interactions: Keep a record of your conversations with support agents, including names, dates, and details discussed. This... ⇲

No live support available

Fix: 1. Use in-app messaging: If available, utilize the in-app messaging feature for support, which may provide quicker responses than email. 2.... ⇲
 
Account issue

Difficulty linking external bank accounts

Fix: 1. Double-check your credentials: Ensure that you are entering the correct login information for your external bank account. 2. Try a diffe... ⇲

Long wait times for account closure

Fix: 1. Prepare necessary information: Before initiating the closure, gather all required information (account number, personal details) to exped... ⇲

Limited transfer options to external accounts

Fix: 1. Explore the app: Check the app’s transfer section thoroughly to ensure you’re not missing any options. 2. Use alternative methods: If th... ⇲

Inability to access funds during account review

Fix: 1. Plan ahead: If you anticipate an account review, try to withdraw or transfer funds before the review begins. 2. Monitor notifications: K... ⇲

Inability to reset account verification issues

Fix: 1. Follow the app’s prompts: Carefully follow any instructions provided in the app for resetting verification issues. 2. Clear app data: Of... ⇲
 
Glitches issue

Frequent app glitches

Fix: 1. Update the app: Regularly check for updates in the App Store, as developers often release patches for known glitches. 2. Restart your de... ⇲
 
Security issue

Unauthorized transactions not resolved

Fix: 1. Report immediately: Use the app to report unauthorized transactions as soon as you notice them. Document the transaction details for your... ⇲

Lack of security in account management

Fix: 1. Enable two-factor authentication: If the app offers this feature, enable it for an extra layer of security. 2. Regularly update your pas... ⇲
 
UI issue

Confusing app navigation

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Refer to help resou... ⇲
 
Bugs issue

Inaccurate balance display

Fix: 1. Refresh the app: Pull down on the home screen of the app to refresh the balance display. 2. Log out and back in: This can help refresh y... ⇲
 
Features issue

Limited features compared to traditional banks

Fix: 1. Explore all app features: Make sure you are aware of all the features the app offers, as some may not be immediately visible. 2. Use add... ⇲
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 what users are saying
Good experience
85.3%

Bad experience
12.0%

Neutral
2.7%

~ from our NLP analysis of 2,545 combined software ratings.

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 Private Data Spruce collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics