fix problems on TotalAV [iphone]

​

—— Run into issues on TotalAV? Get help pending when official support gets back to you!

TotalAV
Info:
company: Total Security Limited
: http://my.totalav.com/support
: www.totalav.com
Chat with our AI-based TotalAV Support
   Hello! How can I assist you?  

characters left:
 
Ads issue

Ad blocker ineffective

Fix: 1. Check Ad Blocker Settings: Open TotalAV and navigate to the ad blocker settings. Ensure that it is enabled and configured correctly to bl... ⇲
 
Support issue

Difficult to contact tech support

Fix: 1. Use In-App Support: Open TotalAV and look for a 'Help' or 'Support' section within the app. This may provide FAQs or a way to submit a su... ⇲

Customer service unresponsive

Fix: 1. Use Alternative Contact Methods: If you’ve tried email, consider reaching out via live chat or social media for potentially quicker respo... ⇲
 
Payments issue

Misleading subscription charges

Fix: 1. Review Subscription Details: Go to your iPhone Settings > [Your Name] > Subscriptions. Check the details of your TotalAV subscription to... ⇲

Unauthorized recurring payments

Fix: 1. Check Subscription Status: Go to iPhone Settings > [Your Name] > Subscriptions and review your TotalAV subscription status. If you see an... ⇲

Inability to cancel subscription easily

Fix: 1. Use iPhone Settings: Go to Settings > [Your Name] > Subscriptions, find TotalAV, and select 'Cancel Subscription'. Follow the prompts to... ⇲

Confusing subscription management

Fix: 1. Familiarize with Subscription Options: Take time to explore the subscription management section in the app and read through the available... ⇲

Automatic renewal difficult to disable

Fix: 1. Use iPhone Settings: Go to Settings > [Your Name] > Subscriptions, find TotalAV, and select 'Cancel Subscription' to disable automatic re... ⇲

No clear cancellation process

Fix: 1. Use iPhone Settings: Go to Settings > [Your Name] > Subscriptions, find TotalAV, and select 'Cancel Subscription'. Follow the prompts to... ⇲
 
Slow issue

TotalAV slows down device performance

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom) and close any unnecessary apps running in the backgroun... ⇲
 
Security issue

Frequent password reset requests

Fix: 1. Check for App Updates: Ensure that TotalAV is updated to the latest version, as updates can fix bugs related to password management. 2. U... ⇲
 
Bugs issue

TotalAV fails to provide promised features

Fix: 1. Check for Updates: Ensure that you have the latest version of the app, as updates may include fixes for missing features. 2. Review Featu... ⇲
 
Compatibility issue

Inconsistent functionality on Apple devices

Fix: 1. Ensure Compatibility: Check that your iPhone is running a compatible version of iOS for TotalAV. Update your iOS if necessary. 2. Clear A... ⇲
 
Network issue

Network issues caused by app

Fix: 1. Disable VPN Temporarily: If you are using the VPN feature, try disabling it to see if it resolves network issues. 2. Restart Your Router:... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.8%

Bad experience
4.6%

Neutral
4.5%

~ from our NLP analysis of 61,563 combined software ratings.

 Switch to these Alternatives:
Malwarebytes - Mobile Security
Avast One – Privacy & Security
AVG Mobile Security
Avira Mobile Security
Guardio - Mobile Security
Bitdefender Mobile Security
Norton 360 Security & VPN
Cleaner: Phone Cleanup Storage
F-Secure Mobile Security
McAfee Security: Privacy & VPN

 Private Data TotalAV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. TotalAV Monthly Subscription: $7.99 Unlock premium features
  2. TotalAV VPN: $4.99 VPN Monthly Subscription
  3. Total AV: $7.99 Unlock premium features
  4. Total AV Monthly 2: $7.99 Unlock premium features
  5. TotalAV Monthly 4 : $7.99 Unlock premium features
  6. TotalAV 1 Year Subscription: $53.99 TotalAV Annual VPN Subscription
  7. TotalAV WebShield Monthly: $7.99 TotalAV WebShield Monthly Subscription