fix problems on HID Approve [iphone]

—— Run into issues on HID Approve? Get help pending when official support gets back to you!

HID Approve

Info:

company: HID Global

: http://www.hidglobal.com/support

: www.hidglobal.com

Chat with our AI-based HID Approve Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

app sits for a full minute after issuing OTP

Fix: Check your internet connection. A slow or unstable connection can cause delays. Try switching between Wi-Fi and mobile data to see if it imp... »»

does not support Face ID

Fix: Manually enter your credentials instead of using Face ID. Ensure that you have a strong password set up for security. OR Check for any ap... »»

UI issue

does not support portrait mode on iPad with type cover

Fix: Use the app in landscape mode as a temporary workaround. This will allow you to use the app without issues until a potential update is relea... »»

Glitches issue

app is glitchy and unreliable

Fix: Ensure that your iOS is updated to the latest version. Go to Settings > General > Software Update and install any available updates. OR U... »»

Account issue

complicated setup for small business accounts

Fix: Refer to the user manual or online resources for step-by-step setup instructions. Breaking down the setup into smaller tasks can make it eas... »»

Notifications issue

SMS notifications do not arrive

Fix: Check your phone's SMS settings to ensure that notifications are enabled. Go to Settings > Notifications > Messages and ensure that notifica... »»

no notifications for pending validation

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > HID Approve and toggle on Allow Notifications. OR Che... »»

Security issue

app incorrectly detects rooted device

Fix: Restart your device. Sometimes, a simple restart can resolve detection issues. OR Check for any device management settings that may be ca... »»

Compatibility issue

QR activation not available on iOS

Fix: Use the manual activation method provided in the app. Look for an option to enter activation codes manually instead of using QR codes. OR... »»

Settings issue

does not support 8 characters

Fix: Use a password manager to create a secure password that meets the app's requirements. This can help you manage complex passwords easily. O... »»

Crashes issue

version 5.12 crashing

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app to see if it resolve... »»