fix problems on VanMoof [iphone]

—— Run into issues on VanMoof? Get help pending when official support gets back to you!

VanMoof

Info:

company: VanMoof BV

: https://www.vanmoof.com/

: www.vanmoof.com

Chat with our AI-based VanMoof Support

🛠️ Common VanMoof Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

VanMoof is buggy and nearly unusable

Fix: Ensure that you are using the latest version of the VanMoof app. Go to the App Store, search for VanMoof, and check if an update is availabl... ⇲

Settings do not stick and revert immediately

Fix: After changing settings, ensure you are saving them properly. Look for a 'Save' or 'Apply' button after making changes. If the app does not... ⇲

Network issue

VanMoof frequently disconnects

Fix: Make sure your iPhone's Bluetooth is turned on and that the app has permission to use Bluetooth. Go to Settings > Bluetooth and ensure it is... ⇲

Apple Find My is unreliable

Fix: Ensure that the Find My feature is properly set up on your iPhone. Go to Settings > [your name] > Find My and make sure it is enabled for yo... ⇲

Bugs issue

Headlight does not work without opening the app

Fix: Check if there is a setting in the app that allows you to enable the headlight to work independently. If not, you may need to open the app t... ⇲

Inaccurate ride tracking feature

Fix: Ensure that location services are enabled for the VanMoof app. Go to Settings > Privacy > Location Services and make sure VanMoof is set to... ⇲

Logs user out frequently

Fix: Check if your app is updated to the latest version, as updates often fix bugs related to user sessions. Update the app if necessary. OR T... ⇲

Customization issue

No customization options for alarm

Fix: Explore the app settings thoroughly to see if there are any hidden options for alarm customization. Sometimes these settings are not immedia... ⇲

No way to choose volume of horn

Fix: Look for any sound settings within the app that may allow you to adjust the horn volume. If not available, this may be a limitation of the a... ⇲

Compatibility issue

No link to Apple Health app

Fix: Check if there are any updates or announcements from VanMoof regarding integration with Apple Health. This feature may be planned for future... ⇲

No option to unlock bike via Apple Watch without iPhone

Fix: Check if there are any settings in the app that allow for Apple Watch integration. If not, this may be a limitation of the current app versi... ⇲

Support issue

No guide or manual in app

Fix: Check the VanMoof website for any downloadable manuals or guides that may not be included in the app. OR Search for user-generated conten... ⇲

Video issue

No video tutorials on how shifting works

Fix: Look for video tutorials on the VanMoof YouTube channel or other video platforms. They may have content that is not directly in the app. O... ⇲

Battery issue

VanMoof drains bike's battery

Fix: Limit the use of features that require constant connectivity, such as GPS tracking, when not needed. Turn off Bluetooth when not in use to s... ⇲

Features issue

VanMoof does not provide insights into riding behavior

Fix: Look for any settings in the app that may allow you to enable ride insights or analytics. This feature may be hidden in the settings menu.... ⇲

No geofencing feature to disable auto-wakeup

Fix: Check the app settings to see if there is an option to enable or disable auto-wakeup features. If not, this may be a limitation of the app.... ⇲

VanMoof does not allow for multiple bike management

Fix: Check if there are any updates or announcements from VanMoof regarding multi-bike management features. This may be planned for future update... ⇲

UI issue

VanMoof lacks intuitive design and functionality

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, spending time with the app can help you understand... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

72.8%

Bad experience

21.6%

Neutral

5.6%

~ from our NLP analysis of 338 combined software ratings.

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NS International

Private Data VanMoof collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics