fix problems on SuperCity [iphone]

—— Run into issues on SuperCity? Get help pending when official support gets back to you!

SuperCity: My Town Life Sim

Info:

company: Playkot Limited

: https://playkot.helpshift.com/a/supercity-mobile/?p=ios

: supercity.game

Chat with our AI-based SuperCity Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App crashes during loading

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... »»

In-app purchases not received

Fix: 1. Check your purchase history: Go to Settings > [your name] > Media & Purchases > View Account > Purchase History. Ensure the purchase went... »»

Loading issue

Long loading times

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on Supe... »»

Updates issue

Mandatory updates cause access issues

Fix: 1. Enable automatic updates: Go to Settings > App Store and toggle on 'App Updates' under Automatic Downloads. This ensures SuperCity update... »»

Payments issue

High cost for in-game items

Fix: 1. Monitor sales and discounts: Keep an eye on the in-game store for any sales or special offers on items. Sometimes, items may be discounte... »»

Limited ways to earn in-game currency

Fix: 1. Complete daily tasks: Make sure to log in daily and complete any available tasks or challenges that reward in-game currency. 2. Participa... »»

Quests require real money purchases

Fix: 1. Prioritize free quests: Focus on completing quests that do not require purchases and maximize your rewards from those. 2. Save in-game cu... »»

Excessive reliance on in-game purchases

Fix: 1. Limit spending: Set a strict budget for in-game purchases and stick to it to avoid overspending. 2. Explore free options: Focus on comple... »»

Bugs issue

Misspellings in the game

Fix: 1. Report the misspellings: While you cannot contact support, you can take screenshots of the misspellings and share them in community forum... »»

Slow issue

Energy regeneration is too slow

Fix: 1. Manage energy usage: Be strategic about when to use energy. Save it for important tasks or events rather than using it on minor activitie... »»

Glitches issue

Buildings not showing up in the city

Fix: 1. Restart the app: Close SuperCity completely and reopen it. This can refresh the game and may resolve display issues with buildings. 2. Ch... »»

Support issue

Difficulties in contacting support

Fix: 1. Use in-game help: Check if there is a help or FAQ section within the app that can provide answers to common issues. 2. Search online: Loo... »»

Poor customer service response

Fix: 1. Use in-game help resources: Check if there are FAQs or help sections within the app that can provide immediate answers to your questions.... »»

Gameplay issue

Unfinished buildings cannot be stored or sold

Fix: 1. Complete the buildings: Focus on completing the buildings to unlock the option to store or sell them. 2. Plan your city layout: Strategic... »»

Timed tasks are hard to complete

Fix: 1. Prioritize tasks: Focus on completing timed tasks first before engaging in other activities in the game. 2. Set reminders: Use your phone... »»

Game becomes less enjoyable at higher levels

Fix: 1. Set personal goals: Create your own objectives within the game to keep it engaging, such as building a specific type of city or completin... »»

Inconsistent rewards from events

Fix: 1. Track event participation: Keep a record of the events you participate in and the rewards received to identify patterns and adjust your s... »»

Game mechanics hinder progress

Fix: 1. Learn the mechanics: Spend time understanding the game mechanics through tutorials or community guides to find ways to work within them e... »»

Network issue

Large updates require WiFi

Fix: 1. Connect to Wi-Fi: Ensure you are connected to a stable Wi-Fi network before attempting to download large updates to avoid interruptions.... »»

Customization issue

Lack of customization options for city layout

Fix: 1. Experiment with available options: Use the customization tools provided in the game to rearrange buildings and decorations to create a la... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.6%

Bad experience

11.3%

Neutral

7.1%

~ from our NLP analysis of 3,311 combined software ratings.

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Private Data SuperCity collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Purseful of Superbucks: $4.99 Purseful of Superbucks
Piggy bank of Superbucks: $8.99 Piggy bank of Superbucks
Stash of Superbucks: $1.99 90 Superbucks
Big bag of Superbucks: $13.99 Big bag of Superbucks
Sack of Superbucks: $26.99 Sack of Superbucks
Superbucks Starter Pack: $0.99 Superbucks Starter Pack
150 Summer Coins: $6.99 A currency for a limited-time event!
Safe of Superbucks: $89.99 Safe of Superbucks
375 Summer Coins: $16.99 A currency for a limited-time event!
Bunch of keys: $4.99 Event currency sale