fix problems on Tennis TV [iphone]

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—— Run into issues on Tennis TV? Get help pending when official support gets back to you!

Tennis TV - Live Streaming
Info:
company: ATP Media Operations Ltd.
: https://www.tennistv.com/help
: www.tennistv.com
Chat with our AI-based Tennis TV Support
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Loading issue

Replay matches may not load for days

Fix: 1. Check for any app updates in the App Store. An update may fix loading issues. 2. Clear the app's cache by going to Settings > General > i... ⇲
 
UI issue

Video controls do not disappear

Fix: 1. Tap the screen to bring up the controls, then tap again to hide them. 2. If they remain visible, try rotating your device to landscape mo... ⇲

No fast forward or rewind functionality

Fix: 1. Check for app updates in the App Store, as this feature may be added in a future update. 2. Use the seek bar to navigate through the vide... ⇲
 
Bugs issue

Spoiler mode does not work as advertised

Fix: 1. Ensure that you have enabled spoiler mode in the app settings. Go to Settings within the app and look for the spoiler mode option. 2. Res... ⇲

Tennis TV fails to remember favorite players

Fix: 1. Ensure you are logged into your account when marking players as favorites. 2. Restart the app to see if the favorites list updates. OR... ⇲
 
Video issue

Inconsistent video quality

Fix: 1. Check your internet connection speed. Use a speed test app to ensure you have a stable connection. 2. Lower the video quality settings in... ⇲
 
Crashes issue

Tennis TV crashes during sign-up

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Restart your iPhone to clear any... ⇲
 
Screen issue

Black screen during playback

Fix: 1. Restart the app and try playing the video again. 2. Check your internet connection to ensure it is stable. OR 3. If the issue persists... ⇲
 
Compatibility issue

Delayed availability of smart TV apps

Fix: 1. Use AirPlay to stream content from your iPhone to your smart TV as a temporary solution. 2. Check for updates on your smart TV and instal... ⇲

Tennis TV does not integrate with iOS video controls

Fix: 1. Check for app updates in the App Store, as this may be a feature that is added in future updates. 2. Use the app's built-in controls for... ⇲
 
Audio issue

No commentary on some replays

Fix: 1. Check the settings within the app to see if commentary can be toggled on or off. 2. Restart the app to refresh the content. OR 3. If c... ⇲

Issues with AirPlay audio sync

Fix: 1. Ensure both your iPhone and Apple TV are updated to the latest software versions. 2. Restart both devices to refresh the connection. OR... ⇲
 
Content issue

Limited content during off-season

Fix: 1. Explore other sports or content available in the app during the off-season. 2. Check for any special events or highlights that may be ava... ⇲

No access to Grand Slam matches

Fix: 1. Check if your subscription plan includes access to Grand Slam matches. If not, consider upgrading your plan if available. 2. Look for alt... ⇲
 
Customization issue

Difficulty finding and setting reminders for matches

Fix: 1. Use the search function within the app to find specific matches. 2. Check the calendar feature in the app to set reminders for upcoming m... ⇲
 
Login issue

Sign-in process is cumbersome

Fix: 1. Use a password manager to store and autofill your login credentials for easier access. 2. Ensure you are using the correct email and pass... ⇲
 
Syncing issue

Inability to continue watching from where left off

Fix: 1. Manually note the timestamp where you left off and use the seek bar to navigate back to that point. 2. Check if the app has a 'Continue W... ⇲
 
Support issue

Technical support is unresponsive

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forums or user groups where you can find help... ⇲
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 what users are saying
Good experience
89.4%

Bad experience
8.0%

Neutral
2.6%

~ from our NLP analysis of 12,947 combined software ratings.

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 Private Data Tennis TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. MONTHLY: $16.99 Full access to Tennis TV, autorenews monthly
  2. ANNUAL: $134.99 Full access to Tennis TV, autorenews annually
  3. 6 MONTH: $79.99 Full access - autorenews every 6 months