fix problems on Take A Name LDS Family History [iphone]

—— Run into issues on Take A Name LDS Family History? Get help pending when official support gets back to you!

Take a Name LDS Family History

Info:

company: Kinpoint

: https://kinpoint.com/takeaname/m/report

: takeaname.kinpoint.com

Chat with our AI-based Take a Name LDS Family History Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes during use

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... »»

Unable to log in

Fix: 1. Ensure you are using the correct username and password. 2. If you have forgotten your password, use the 'Forgot Password' option to reset... »»

Session expiration issues

Fix: 1. Make sure you are not leaving the app idle for too long. 2. If you are logged out, try logging back in and check if the issue persists. 3... »»

Search issue

Error messages when searching

Fix: 1. Ensure you are entering the correct search terms. 2. Try simplifying your search by using fewer keywords or broader terms. 3. Check your... »»

Limited search results

Fix: 1. Broaden your search criteria by using fewer filters or keywords. 2. Try searching for different variations of names or dates. OR 1. Us... »»

Customization issue

Inability to reserve more than 100 names

Fix: 1. Review the names you have reserved and consider unreserving any that are not needed. 2. Prioritize the names you want to keep and manage... »»

Lack of proper research for names

Fix: 1. Use external genealogy resources or websites to conduct thorough research before adding names to the app. 2. Cross-reference names with o... »»

Updates issue

No updates in several years

Fix: 1. Check the App Store for any available updates and install them. 2. If no updates are available, consider using alternative apps that offe... »»

Account issue

Inconsistent performance across accounts

Fix: 1. Log out of the app and log back in to refresh your session. 2. Check if the issue is related to specific accounts by testing with differe... »»

Difficulty in resetting passwords

Fix: 1. Use the 'Forgot Password' feature and follow the prompts to reset your password. 2. Ensure you have access to the email associated with y... »»

Bugs issue

Duplicate names generated

Fix: 1. Manually check the list of names for duplicates and remove them as needed. 2. Use the search function to verify if a name already exists... »»

Limited functionality after initial use

Fix: 1. Explore all features of the app to ensure you are utilizing it fully. 2. Check for any settings that may need to be adjusted to unlock ad... »»

Payments issue

In-app purchase prompts

Fix: 1. Review your app settings to see if there is an option to disable in-app purchases or notifications. 2. If you are not interested in purch... »»

Support issue

Technical support errors

Fix: 1. Restart the app and try accessing the support section again. 2. Check your internet connection to ensure it is stable. OR 1. Look for... »»

Crashes issue

App crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Close other apps running in the background to free up memory. OR 1. Uninst... »»