fix problems on My Health At Vanderbilt [iphone]

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My Health at Vanderbilt
Info:
company: Vanderbilt University Medical Center
: https://www.myhealthatvanderbilt.com/myhealth-portal/
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Notifications issue

Inability to disable vaccine reminders

Fix: 1. Open the app and go to Settings. 2. Look for Notifications or Reminders section. 3. Toggle off the vaccine reminders option if availabl... ⇲

Inconsistent notification of upcoming appointments

Fix: 1. Check notification settings: Go to Settings > Notifications > My Health at Vanderbilt and ensure notifications are enabled. 2. Update th... ⇲
 
Messages issue

Messages sometimes disappear

Fix: 1. Check your internet connection: Ensure you have a stable connection as messages may not load properly without it. 2. Log out and log bac... ⇲

No direct link for messaging doctors

Fix: 1. Check the app for a 'Contact Us' or 'Help' section that may provide alternative ways to reach your doctor. 2. Use the phone feature: If... ⇲
 
Permissions issue

Limited access to past test results

Fix: 1. Check the app settings: Go to Settings > My Health at Vanderbilt and ensure that all permissions are granted. 2. Contact your healthcare... ⇲
 
UI issue

Pre-visit questionnaires are lengthy and difficult

Fix: 1. Prepare in advance: Review the questions before your appointment and jot down answers to save time. 2. Use a note-taking app: Write down... ⇲

My Health at Vanderbilt does not show full doctors' notes

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as updates may include improved access to notes. 2. Use the web port... ⇲

Difficulties with the to-do list feature

Fix: 1. Review the app tutorial: If available, check if there’s a tutorial or help section that explains how to use the to-do list effectively.... ⇲
 
Support issue

Lack of in-app support

Fix: 1. Look for a FAQ section: Many apps have a help or FAQ section that can provide answers to common issues. 2. Use online resources: Visit t... ⇲
 
Glitches issue

Glitches in appointment scheduling

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitch resolves. 2. Update the app: Ensure you have the latest ver... ⇲
 
Customization issue

No option to correct charting errors

Fix: 1. Document the error: Write down the specific error and any relevant details. 2. Use the feedback option: If available, submit feedback th... ⇲

No option to add patient notes for appointments

Fix: 1. Use a separate note-taking app: Write down your notes in a different app before your appointment. 2. Document notes on paper: Bring a no... ⇲
 
Freezing issue

My Health at Vanderbilt freezes or becomes unresponsive

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer models) and swipe the app off the screen. 2. Resta... ⇲
 
Compatibility issue

Limited integration with other facilities

Fix: 1. Check for updates: Ensure the app is updated, as new features may be added over time. 2. Use alternative methods: If integration is limi... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
4.5%

Neutral
2.3%

~ from our NLP analysis of 5,682 combined software ratings.

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 Private Data My Health at Vanderbilt collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics