fix problems on CAFCU [iphone]

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—— Run into issues on CAFCU ? Get help pending when official support gets back to you!

CAFCU Mobile
Info:
company: Corporate America Family Credit Union
: https://www.cafcu.org/contact-us/contact-us
: www.cafcu.org
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Updates issue

Zelle option disappeared after upgrade

Fix: 1. Check if the app is updated to the latest version. Go to the App Store, search for CAFCU Mobile, and see if an update is available. 2. If... ⇲

CAFCU design has not been updated

Fix: 1. While you cannot change the app design, you can provide feedback through the app to suggest improvements. 2. Stay updated with app releas... ⇲
 
Support issue

Contact us button doesn't work

Fix: 1. Try closing the app completely and reopening it. 2. If the button still doesn't work, check if there is an alternative way to contact sup... ⇲
 
Payments issue

Cannot cancel transfers on app or desktop

Fix: 1. Check if the transfer is still pending. If it is, you may be able to cancel it by going to the 'Transfers' section and selecting the pend... ⇲

Difficult to make payments without exact amount

Fix: 1. Check if there is an option to view past transactions or bills that can help you determine the amount. 2. If the app allows, set up recur... ⇲
 
Loading issue

CAFCU takes a long time to load

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves loading times. 2. Clear the ap... ⇲
 
Login issue

Requires login credentials too frequently

Fix: 1. Check the app settings to see if there is an option to stay logged in or remember your credentials. 2. Ensure that your device is not set... ⇲

Login process is time-consuming

Fix: 1. Enable Touch ID or Face ID for quicker access if supported by your device. 2. Save your login credentials in a password manager to autofi... ⇲

Face recognition login is unreliable

Fix: 1. Go to your iPhone's Settings > Face ID & Passcode and ensure that Face ID is set up correctly for the CAFCU Mobile app. 2. If it continue... ⇲
 
Bugs issue

Mobile deposit feature fails to recognize checks

Fix: 1. Ensure that you are following the guidelines for mobile deposits, such as placing the check on a flat surface and ensuring good lighting.... ⇲

CAFCU is overly sensitive during check deposits

Fix: 1. Ensure you are following the guidelines for check deposits, such as holding the phone steady and ensuring good lighting. 2. If the app is... ⇲
 
Crashes issue

CAFCU crashes during mobile deposits

Fix: 1. Ensure that your app is updated to the latest version. 2. Restart your iPhone to clear any temporary glitches that may be causing the cra... ⇲
 
UI issue

In-app web browsing session is not user-friendly

Fix: 1. If the in-app browser is not functioning well, consider copying the link and opening it in Safari or your preferred web browser for a bet... ⇲
 
Notifications issue

Notifications for e-statements are excessive

Fix: 1. Go to the app settings and look for notification preferences. Adjust the settings to reduce the frequency of notifications. 2. If there i... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.3%

Neutral
1.7%

~ from our NLP analysis of 521 combined software ratings.

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 Private Data CAFCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics