fix problems on Yalla [iphone]

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—— Run into issues on Yalla? Get help pending when official support gets back to you!

Yalla - Group Voice Chat Rooms
Info:
company: Yalla Technology FZ-LLC
: http://www.yalla.live
: www.yalla.live
Chat with our AI-based Yalla Support
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Slow issue
Slow account deactivation process

Fix: 1. Ensure you are following the correct steps: Go to Settings in the app, find Account Settings, and look for the option to deactivate your... ⇲
 
Messages issue
Inconsistent message delivery

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by trying to load a webpage or s... ⇲
 
Customization issue
Limited language options

Fix: 1. Check app settings: Go to Settings in the app and look for language options. If your preferred language is not available, consider provid... ⇲
Limited color options for drawing

Fix: 1. Explore app settings: Check if there are any settings or updates that might unlock additional color options. 2. Use external drawing apps... ⇲
 
UI issue
Friend request button not functioning

Fix: 1. Restart the app: Close Yalla completely and reopen it to refresh the interface. 2. Check for app updates: Go to the App Store, tap on you... ⇲
 
Support issue
Poor community moderation

Fix: 1. Report inappropriate behavior: Use the reporting feature within the app to report any users or content that violate community guidelines.... ⇲
 
Account issue
Difficulty in deleting phone number

Fix: 1. Go to Settings in the app: Look for Account Settings and find the option to manage your phone number. Follow the prompts to delete it. 2.... ⇲
Inability to access existing accounts

Fix: 1. Reset your password: Use the 'Forgot Password' feature on the login screen to reset your password and regain access. 2. Check your intern... ⇲
 
Video issue
Quality issues during video calls

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by trying to load a webpage or s... ⇲
 
Bugs issue
Minor bugs affecting user experience

Fix: 1. Restart the app: Close Yalla completely and reopen it to refresh the interface. 2. Update the app: Go to the App Store, tap on your profi... ⇲
 
Settings issue
Lack of refresh feature for chat

Fix: 1. Manually refresh: Try pulling down on the chat screen to see if it refreshes the messages. 2. Close and reopen the app: This can help ref... ⇲
 
Payments issue
High coin prices

Fix: 1. Look for promotions: Check the app for any ongoing promotions or discounts on coin purchases. 2. Earn coins through activities: Participa... ⇲
 
Audio issue
Annoying ringing sound during calls

Fix: 1. Check app settings: Go to the app's settings and look for sound or notification settings. You may be able to adjust or mute the ringing s... ⇲
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 what users are saying
Good experience
79.3%

Bad experience
16.6%

Neutral
4.1%

~ from our NLP analysis of 7,690 combined software ratings.

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 Private Data Yalla collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 100 Golds: $0.99 Purchase this item, you will get 100 Yalla Golds.
  2. 1000 Golds: $8.99 Purchase this item, you will get 1000 Yalla Golds.
  3. 12000 Golds: $99.99 Purchase this item, you will get 12000 Golds.
  4. 5000 Golds: $43.99 Purchase this item, you will get 5000 Yalla Golds.
  5. 50000 Golds: $399.99 Purchase this item, you will get 50000 Yalla Golds.
  6. 1-Month Use of Room Lock: $49.99 Subscribe to get 1-month use of room lock
  7. Patrician - Premium Membership: $19.99 Get monthly 2100 Gold Coins & many privileges
  8. Month Card: $11.99 Get a total of 2000 golds across 30 days
  9. Knight - Premium Membership: $39.99 Get monthly 4500 gold coins & many privileges