fix problems on Regal [iphone]

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—— Run into issues on Regal? Get help pending when official support gets back to you!

Regal: Movie Tickets Made Easy
Info:
company: Regal Cinemas
: https://www.regmovies.com/static/en/us/help/faq
: www.regmovies.com
Chat with our AI-based Regal Support
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Settings issue

Seat selection limitations

Fix: Try selecting seats during off-peak hours. The app may have limitations during busy times when many users are trying to book simultaneously.... ⇲

Inability to leave empty seats when booking

Fix: When selecting seats, look for an option to select 'Leave Empty Seats' if available. This may be a feature that is not prominently displayed... ⇲

Limited concession item redemption

Fix: Check the app for any updates regarding concession items. Sometimes, the app may not reflect all available items, so reviewing the latest in... ⇲
 
Crashes issue

Regal crashes and glitches

Fix: Restart your iPhone. This can help clear temporary glitches that may be causing the app to crash. Hold down the power button and slide to po... ⇲
 
Bugs issue

Inconsistent rewards tracking

Fix: Log out and log back into your account. This can refresh your rewards status and may correct any discrepancies. Go to the app settings, sele... ⇲

Inaccurate ticket scanning at theaters

Fix: Ensure that your tickets are displayed clearly on your device. Brighten your screen and avoid any glare when presenting your ticket for scan... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the in-app help or FAQ section. Many common issues are addressed there, and you may find a solution without needing to contact custo... ⇲
 
Notifications issue

Notifications are misleading

Fix: Check your notification settings within the app. Go to Settings > Notifications and ensure that the notifications are set up correctly to re... ⇲

Lack of upcoming movie reminders

Fix: Check the app settings to ensure that notifications for upcoming movies are enabled. Go to Settings > Notifications and toggle on the releva... ⇲
 
Payments issue

Payment processing errors

Fix: Verify your payment method. Ensure that your credit card or payment method is valid and has sufficient funds. Check for any restrictions on... ⇲

Inability to manage payment methods easily

Fix: Go to the app settings and look for the 'Payment Methods' section. Here, you should be able to add, edit, or remove payment methods as neede... ⇲

High convenience fees for ticket purchases

Fix: Consider purchasing tickets directly at the theater box office to avoid convenience fees. This can save you money if you are able to buy tic... ⇲
 
Compatibility issue

No Apple Watch app for tickets

Fix: Use your iPhone to manage your tickets and notifications. While there may not be a dedicated Apple Watch app, you can receive notifications... ⇲

Regal does not support Apple Wallet effectively

Fix: Ensure that your tickets are added to Apple Wallet correctly. After purchasing, look for the option to 'Add to Apple Wallet' and follow the... ⇲
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 what users are saying
Good experience
92.7%

Bad experience
4.8%

Neutral
2.5%

~ from our NLP analysis of 61,276 combined software ratings.

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 Private Data Regal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics