fix problems on Moda 360 [iphone]

—— Run into issues on Moda 360? Get help pending when official support gets back to you!

Moda 360/BH 360

Info:

company: Moda Partners, Inc

: https://mobile.modahealth.com/memberdashboardmobile/#/login-help

: www.modahealth.com

Chat with our AI-based Moda 360 Support

🛠️ Common Moda 360 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Chat pop-up window cuts conversation bubbles

Fix: Try resizing the chat window by dragging the edges to see if it allows for more visibility of the conversation bubbles. If the chat window i... ⇲

Send button covered by Live Chat button

Fix: Check if there is an option in the app settings to rearrange or customize the layout of the buttons. If available, adjust the layout to ensu... ⇲

Bugs issue

Moda 360 automatically opens from browser

Fix: Go to your iPhone settings, scroll down to find the Moda 360/BH 360 app, and check if there are any settings related to default behavior or... ⇲

Full of bugs

Fix: Ensure that you are using the latest version of the app. Go to the App Store, search for Moda 360/BH 360, and check for updates. Install any... ⇲

Rarely works

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲

Compatibility issue

No tablet version available

Fix: If you have access to a computer, consider using the web version of the app (if available) for a better experience on a larger screen. OR... ⇲

Search issue

PCP search function returns no results

Fix: Double-check the search criteria you are using. Ensure that you are entering the correct information, such as the provider's name or special... ⇲

PCP search tool fails to recognize providers

Fix: Ensure that you are using the correct spelling and format for the provider's name. Try searching with just the last name or first name to se... ⇲

Provider search function is ineffective

Fix: Try using different search criteria or filters to see if that improves the effectiveness of the search function. Sometimes, broadening the s... ⇲

Crashes issue

Moda 360 crashes during provider search

Fix: Clear the app's cache by going to the app settings on your iPhone, finding the Moda 360/BH 360 app, and selecting 'Clear Cache' if that opti... ⇲

Slow issue

Slow performance

Fix: Close any other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on newer... ⇲

Notifications issue

Alerts show no content

Fix: Check the app settings to ensure that notifications and alerts are enabled. Go to Settings > Notifications > Moda 360/BH 360 and make sure a... ⇲

Reminders do not clear

Fix: Manually clear reminders by going to the reminders section in the app and selecting the option to mark them as completed or delete them. O... ⇲

Loading issue

Slow loading times

Fix: Check your internet connection and switch to a more stable network if possible. A weak connection can significantly slow down loading times.... ⇲

Uploads issue

No ability to upload claims

Fix: Check the app's documentation or help section to see if there are specific requirements or formats for uploading claims. Ensure you are foll... ⇲

UI issue

EOBs require too many clicks

Fix: Familiarize yourself with the app's navigation to find shortcuts or quicker ways to access EOBs. Look for any settings that might allow you... ⇲

PDFs return to app page when zooming

Fix: Try using a different PDF viewer app if the built-in viewer is not functioning properly. You can export the PDF to another app that handles... ⇲

Not user friendly

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout and options can improve your experience.... ⇲

Blank pages when accessing features

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve temporary glitches that cause blank pages. OR... ⇲

Frequent login issues

Fix: Ensure that you are entering the correct login credentials. Double-check for any typos or case sensitivity in your username and password.... ⇲

Login credentials not recognized

Fix: Double-check that you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲