fix problems on NRF Connect [iphone]

—— Run into issues on NRF Connect ? Get help pending when official support gets back to you!

nRF Connect for Mobile

Info:

company: Nordic Semiconductor ASA

: https://github.com/NordicSemiconductor/IOS-nRF-Connect

: www.nordicsemi.com

Chat with our AI-based nRF Connect Support

🛠️ Common nRF Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

nRF Connect is caching the GATT table

Fix: To clear the cached GATT table, go to the app settings. Open nRF Connect, tap on the gear icon (settings) in the top right corner, and look... ⇲

Cannot download the new GATT table

Fix: Ensure that you are connected to the correct Bluetooth device. If you are connected, try disconnecting and reconnecting to see if the GATT t... ⇲

Privacy issue

Raw log of data removed

Fix: Check if there is an option in the app settings to enable logging or raw data display. Sometimes features can be hidden in settings or may r... ⇲

Bugs issue

Disconnect button does not actually disconnect

Fix: Try tapping the disconnect button multiple times or holding it down for a few seconds. Sometimes the app may require a longer press to regis... ⇲

RSSI filter does not work

Fix: Check the RSSI filter settings in the app. Make sure that the filter is set correctly and that you are applying it after scanning for device... ⇲

Not reading characteristic values

Fix: Ensure that you have the correct permissions to read the characteristic values. Some characteristics may require specific permissions to acc... ⇲

Bluetooth issue

nRF Connect launches stuck requesting Bluetooth to be turned on

Fix: Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. If it is already on, try toggling it off and b... ⇲

Network issue

Connection timeouts on legacy DFU device

Fix: Ensure that the device is in DFU mode correctly. Follow the specific instructions for your device to enter DFU mode, as improper entry can l... ⇲

UI issue

Displays services and characteristics incorrectly

Fix: Try refreshing the GATT table by disconnecting and reconnecting to the device. This can sometimes correct display issues. OR If the issue... ⇲

Initial announcement screen unresponsive

Fix: If the initial screen is unresponsive, try force closing the app and reopening it. If that does not work, restart your iPhone to clear any t... ⇲

Crashes issue

nRF Connect crashes frequently

Fix: Ensure that you are using the latest version of the app. Go to the App Store, search for nRF Connect, and check for updates. If an update is... ⇲

Compatibility issue

iOS version lacks functionality compared to Android version

Fix: Check the app settings to see if there are any features that can be enabled or adjusted to improve functionality. Sometimes features are hid... ⇲