fix problems on Social Steps [iphone]

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—— Run into issues on Social Steps? Get help pending when official support gets back to you!

Social Steps
Info:
company: Jose Jeria Mena
: http://socialstepsapp.com
: socialstepsapp.com
Chat with our AI-based Social Steps Support
   Hello! How can I assist you?  

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Messages issue

No communication feature between friends

Fix: 1. Use third-party messaging apps (like WhatsApp or iMessage) to communicate with friends about your step goals and achievements. 2. Create... ⇲
 
Customization issue

Lack of group creation functionality

Fix: 1. Use a third-party app that allows group creation and tracking, such as Strava or Fitbit, which can complement your use of Social Steps.... ⇲

No option to edit friends displayed

Fix: 1. Check if there are any updates available for the app that might include this feature. 2. If you need to remove or block a friend, look f... ⇲
 
Search issue

Difficulty in finding friends

Fix: 1. Ensure that your privacy settings allow others to find you. Go to Settings in the app and check your visibility options. 2. Share your S... ⇲
 
Settings issue

No detailed statistics overview

Fix: 1. Use the Health app on your iPhone to view detailed statistics about your steps and activity levels. 2. Consider exporting your data from... ⇲
 
Network issue

Requires constant phone or watch connection

Fix: 1. Ensure that your phone and watch are within Bluetooth range to maintain a stable connection. 2. If you experience frequent disconnection... ⇲
 
Updates issue

Data updates are inaccurate

Fix: 1. Check your phone's settings to ensure that the app has permission to access your health data. Go to Settings > Privacy > Health > Apps an... ⇲
 
Support issue

Slow customer support response

Fix: 1. Check the app's FAQ or help section for common issues and solutions that may resolve your problem without needing to contact support. 2.... ⇲
 
Gameplay issue

No ongoing challenge feature

Fix: 1. Create your own challenges with friends using a shared document or group chat to track progress manually. 2. Use third-party apps that o... ⇲
 
Compatibility issue

Limited visibility for non-Apple Watch users

Fix: 1. Encourage friends who do not have an Apple Watch to download the app and use it on their iPhones for better visibility. 2. Use social me... ⇲
 
Crashes issue

Social Steps crashes or freezes occasionally

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app's cache by un... ⇲
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 what users are saying
Good experience
93.1%

Bad experience
3.6%

Neutral
3.4%

~ from our NLP analysis of 4,353 combined software ratings.

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 Private Data Social Steps collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics