fix problems on Nykaa [iphone]

—— Run into issues on Nykaa? Get help pending when official support gets back to you!

Nykaa – Makeup/Beauty Shopping

Info:

company: FSN E-COMMERCE VENTURES PRIVATE LIMITED

: https://www.nykaa.com/contact_us

Chat with our AI-based Nykaa Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Difficult to reach support

Fix: Try using the in-app chat feature if available. Look for a 'Help' or 'Support' section in the app's menu. This often provides a quicker resp... »»

Coupon system marks unused coupons as used

Fix: Before applying a coupon, ensure that it is still valid and has not expired. Check the terms and conditions associated with the coupon for a... »»

Bugs issue

Incorrect order workflow

Fix: Double-check your order summary before finalizing the purchase. Ensure that all items are correct and quantities are as intended. OR If y... »»

No delivery date or time provided

Fix: Check the order confirmation email or the app's order tracking section for any updates regarding delivery. Sometimes, the estimated delivery... »»

Wrong products delivered

Fix: Upon receiving the wrong product, take clear photos of the item received and the packaging. This documentation will be helpful for your retu... »»

App has internal errors

Fix: Try clearing the app's cache. Go to your iPhone settings, find the Nykaa app, and select 'Clear Cache' if the option is available. OR If... »»

Expired products sent

Fix: Check the expiration date on products upon delivery. If you receive an expired product, document it with photos and initiate a return reques... »»

Return request issues

Fix: Follow the return process outlined in the app carefully. Ensure you meet all criteria for returns, such as time limits and product condition... »»

Inaccurate order tracking

Fix: Refresh the order tracking page in the app to see if the information updates. Sometimes, there can be a delay in tracking updates. OR If... »»

Slow issue

Slow delivery service

Fix: Check if there are any ongoing promotions or peak seasons that might be affecting delivery times. This information is often available on the... »»

Notifications issue

Inconsistent notifications for back-in-stock items

Fix: Ensure that notifications are enabled for the Nykaa app in your iPhone settings. Go to Settings > Notifications > Nykaa and toggle on Allow... »»

Support issue

Rude delivery personnel

Fix: If you encounter rude behavior, document the incident with details such as time, date, and the delivery person's name if possible. This can... »»

Poor customer service response

Fix: When reaching out for support, be clear and concise in your message. Include order numbers and specific issues to help expedite the response... »»

Crashes issue

App crashes or freezes

Fix: Ensure your iPhone is updated to the latest iOS version, as app compatibility can be affected by outdated software. OR If the app continu... »»

Compatibility issue

Limited international access

Fix: Check if the app has a specific international version or settings that need to be adjusted for your location. Look for a region setting in t... »»

UI issue

Missing product sections in the app

Fix: Try refreshing the app or logging out and back in to see if the sections reappear. Sometimes, temporary glitches can cause sections to disap... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.2%

Bad experience

8.1%

Neutral

3.7%

~ from our NLP analysis of 1,608 combined software ratings.

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Private Data Nykaa collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contacts
- Diagnostics