fix problems on My Pub [iphone]

—— Run into issues on My Pub? Get help pending when official support gets back to you!

My Pub

Info:

company: Stonegate Pub Co Ltd

: https://www.stonegatepubs.com/contact

Chat with our AI-based My Pub Support

🛠️ Common My Pub Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Buttons do not look like buttons

Fix: Check the app's settings to see if there is an option to enable a more traditional button style. If not, try updating the app to the latest... ⇲

Involved process to place an order

Fix: Familiarize yourself with the ordering process by reviewing any tutorial or help section within the app. This can often provide a clearer un... ⇲

UI issue

Table number selection without identification

Fix: When placing an order, ensure you have your table number ready. If the app does not prompt for identification, try to remember to input your... ⇲

Bartender asks questions about orders

Fix: Prepare a list of your usual orders or preferences before using the app. This can help you respond quickly to any questions the bartender ma... ⇲

Confusing questions about order requirements

Fix: Take a moment to read through the questions carefully before responding. If you find a question unclear, try to interpret it based on your p... ⇲

Bugs issue

Credit card scanning feature does not work

Fix: Ensure that your camera lens is clean and unobstructed. Try restarting the app and attempting to scan your card again. If it still does not... ⇲

My Pub not working

Fix: Try closing the app completely and reopening it. If that doesn’t work, restart your iPhone to refresh the system. Ensure that your app is up... ⇲

Account issue

Requires email address to order

Fix: If you are uncomfortable providing your email, consider creating a temporary email address using a service like Gmail or Yahoo. This way, yo... ⇲

Search issue

No search function for pubs

Fix: If the app lacks a search function, try browsing through categories or lists of pubs manually. Familiarize yourself with the layout to make... ⇲

Search engine not functioning

Fix: If the search function is not working, try closing and reopening the app. If that doesn’t help, check for any app updates in the App Store a... ⇲

Customization issue

No option to request additional items

Fix: Look for a comments or notes section in the order form where you can specify any additional items you would like to request. If this feature... ⇲

Downloads issue

Long download and sign-in process

Fix: Ensure you have a stable internet connection while downloading the app. If the download is still slow, try downloading it during off-peak ho... ⇲

My Pub download requirement

Fix: If the app is mandatory for ordering, ensure you have enough storage space on your device. Delete any unnecessary apps or files to free up s... ⇲

Registration issue

Mandatory account creation with strong password

Fix: If you find the password requirements challenging, consider using a password manager to generate and store complex passwords securely, makin... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

80.7%

Bad experience

12.8%

Neutral

6.5%

~ from our NLP analysis of 984 combined software ratings.

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Private Data My Pub collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics