fix problems on Magic Earth Navigation & Maps [iphone]

—— Run into issues on Magic Earth Navigation & Maps? Get help pending when official support gets back to you!

Magic Earth Navigation & Maps

Info:

company: General Magic GmbH

: https://www.magicearth.com/support

: www.magicearth.com

Chat with our AI-based Magic Earth Navigation & Maps Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Sometimes guides to frontage road unnecessarily

Fix: Check your route settings in the app. Go to 'Settings' > 'Navigation' and ensure that 'Avoid Frontage Roads' is enabled if available. This m... »»

Voice navigation lacks ramp numbers and street names

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Magic Earth, and check for updates. Sometimes, featur... »»

Bugs issue

Instructions can come too late

Fix: Adjust the 'Navigation' settings. Go to 'Settings' > 'Navigation' and look for options related to 'Advance Instructions' or 'Early Warnings'... »»

Blue icon indicates navigation is running when not active

Fix: Check if the app is still running in the background. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see if Mag... »»

Updates issue

Map updates are not frequent enough

Fix: Check for manual map updates. Go to 'Settings' > 'Maps' and look for an option to manually check for updates. This can ensure you have the l... »»

Exit numbers disappeared in recent update

Fix: Check the app settings to see if exit numbers can be toggled on or off. Go to 'Settings' > 'Navigation' and look for options related to 'Dis... »»

Search issue

Lacks ability to search along a route

Fix: Use the 'Search' feature before starting your navigation. Enter your destination and then look for options to search for points of interest... »»

Limited local store search results

Fix: Try using specific keywords when searching for stores. Instead of just searching for 'stores', try 'grocery stores' or 'pharmacies' to get m... »»

Compatibility issue

Disconnects between phone and CarPlay

Fix: Ensure that your iPhone's software is up to date. Go to 'Settings' > 'General' > 'Software Update' and install any available updates. This c... »»

UI issue

Screen shifts from 3D to 2D when selecting a route

Fix: Check the map view settings. Go to 'Settings' > 'Map View' and see if there is an option to lock the view in 3D mode. If available, enable i... »»

Map detail could be improved

Fix: Adjust the map detail settings. Go to 'Settings' > 'Map Detail' and select a higher detail level if available. OR Consider using offline... »»

Audio issue

Voice command functionality is unclear

Fix: Review the voice command guide within the app. Go to 'Settings' > 'Voice' and look for any documentation or help section that explains the a... »»

Video issue

Dash cam video saves only last few minutes

Fix: Check the dash cam settings. Go to 'Settings' > 'Dash Cam' and see if there are options to adjust the recording duration or save settings.... »»

Location issue

Inaccurate location in certain areas

Fix: Calibrate your GPS. Go to 'Settings' > 'Location Services' > 'Magic Earth' and toggle the location access off and on. This can help improve... »»