—— Run into issues on NJ Child Support? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the payment processing times outlined in the app's FAQ or help section. Payments may take longer due to bank processing times, so ensu... ⇲
Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for NJ Child Support, and check if an update is available... ⇲
Fix: Double-check your login credentials. Ensure that you are entering the correct username and password, paying attention to case sensitivity. I... ⇲
Fix: Double-check your username and password for any typos. If you have recently changed your password, ensure you are using the updated one. O... ⇲
Fix: Try restarting the app after the upgrade. Close the app completely by swiping it away in the app switcher and then reopen it. This can help... ⇲
Fix: Check your email for any payment confirmation messages. Sometimes confirmations are sent via email rather than displayed in the app. Ensure... ⇲
Fix: Review the payment options available in the app and choose the one with the lowest fees. If possible, consider using direct bank transfers o... ⇲
Fix: Keep a personal record of your payments and compare them with the app's ledger. This can help you identify discrepancies and provide evidenc... ⇲
Fix: Ensure that you are entering the correct PIN. If you have recently changed your PIN, make sure you are using the new one. If you continue to... ⇲
Fix: Ensure that you are using a strong, unique PIN that is not easily guessable. Avoid using easily accessible information such as birthdays or... ⇲
Fix: Check if there is a refresh option within the app to manually update your account information. Sometimes, data may not refresh automatically... ⇲
Fix: Ensure that your internet connection is stable. A weak connection can cause server errors. Try switching to Wi-Fi if you are using mobile da... ⇲
Fix: Force close the app by swiping it away in the app switcher and then reopen it. This can resolve temporary issues that prevent the app from l... ⇲
Fix: Clear the app's cache or data if possible, or uninstall and reinstall the app to ensure you have a fresh version without any corrupted data.... ⇲
Fix: Ensure that all devices have the latest version of the app installed. Check for updates in the App Store on each device. OR If performanc... ⇲
Fix: If the online tools are not functional, try reaching out to customer service through alternative methods such as phone or in-person visits i... ⇲