A. To handle poor after-sales support, document all interactions with customer service, including dates, times, and the names of representatives you speak with. Use any available online chat or email options to keep a written record of your communications. If the app has a help or FAQ section, consult it for solutions to common issues before reaching out to support.

B. If you are not getting a response, try reaching out through different channels provided by the app, such as social media or a contact form on their website. Be persistent but polite in your follow-ups.