Fix THE OUTNET errors on iphone

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31 problems reported in the past 24 hours

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UI
App is difficult to manage

🛠️ To make the app easier to manage, start by familiarizing yourself with the app's layout. Spend some... show fix »
Poor item descriptions

🛠️ For poor item descriptions, try cross-referencing the item with other online sources. Look for the s... show fix »
Sizes are mixed up

🛠️ To address mixed-up sizes, always check the size guide provided in the app before making a purchase.... show fix »
Random sizing order

🛠️ For random sizing order issues, always check the size guide provided in the app before making a purc... show fix »
Missing sizing and fitting information

🛠️ If sizing and fitting information is missing, try cross-referencing the item with other online sourc... show fix »
Inconsistent product information

🛠️ For inconsistent product information, try cross-referencing the item with other online sources. Look... show fix »
App is not user-friendly

🛠️ To make the app more user-friendly, spend some time exploring each section to understand where diffe... show fix »
 
Support
Poor after-sales support

🛠️ To handle poor after-sales support, document all interactions with customer service, including dates... show fix »
Customer service is unresponsive

🛠️ If customer service is unresponsive, try reaching out through different channels provided by the app... show fix »
 
Syncing
Recent orders disappear

🛠️ If recent orders are disappearing from your order history, try logging out of the app and then loggi... show fix »
Items vanish from shopping bag

🛠️ If items are disappearing from your shopping bag, check if there is a time limit for holding items i... show fix »
Lost favorited brands

🛠️ If your favorited brands are lost, try checking if there is an option to restore or view previous fa... show fix »
 
Backup
Old wishlist not saved

🛠️ If your old wishlist is not saved, try checking if there is an option to restore or view previous wi... show fix »
 
Bugs
Multiple errors adding items to wishlist

🛠️ If you encounter errors when adding items to your wishlist, try restarting the app to see if the iss... show fix »
Unreliable operations

🛠️ For unreliable app operations, ensure that your device meets the app's system requirements and that... show fix »
Quality issues with items

🛠️ For quality issues, inspect items immediately upon arrival and take clear photos of any defects. Che... show fix »
Add to cart function broken

🛠️ If the add to cart function is broken, try restarting the app to see if the issue resolves itself. E... show fix »
Error when adding items to bag

🛠️ If you encounter an error when adding items to your bag, try restarting the app to see if the issue... show fix »
 
Glitches
Inventory loops through same items

🛠️ If the inventory seems to loop through the same items, try using specific filters or search terms to... show fix »
 
Updates
Stock not updated in real-time

🛠️ If stock is not updated in real-time, try refreshing the app by closing it completely and reopening... show fix »
Buggy update forced on users

🛠️ If a buggy update is forced on you, try uninstalling and reinstalling the app to see if this resolve... show fix »
 
Loading
App is slow to load

🛠️ To improve app loading speed, ensure that your device meets the app's system requirements and that y... show fix »
 
Payments
No refund for returned items

🛠️ If you are not receiving refunds for returned items, ensure that you have followed the app's return... show fix »
 
Search
Search bar not functioning

🛠️ If the search bar is not functioning, try restarting the app to see if the issue resolves itself. En... show fix »
 
Customization
Limited freedom in browsing

🛠️ If you feel limited in browsing, try using specific filters or search terms to narrow down your opti... show fix »
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 Contact Support
Developer:
THE NET-A-PORTER GROUP LIMITED
Email:
  http://www.theoutnet.com
Website:
🌐 www.theoutnet.com
Terms/Privacy:
⚔️ https://www.theoutnet.com/en-gb/page/help/privacy-policy
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 Private Data THE OUTNET collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
96.9%

Negative experience
1.9%

Neutral
1.2%

~ from our NLP analysis of 30,964 combined software ratings.