fix problems on MOLA [iphone]

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—— Run into issues on MOLA? Get help pending when official support gets back to you!

MOLA
Info:
company: PT GLOBAL MEDIA VISUAL
: http://mola.tv
Chat with our AI-based MOLA Support
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Security issue

Random URLs pop up

Fix: This issue may be caused by adware or a bug in the app. First, clear the app's cache. Go to Settings > MOLA and look for an option to clear... ⇲
 
Crashes issue

MOLA crashes when selecting subtitles

Fix: Try changing the subtitle settings before starting the video. Open the MOLA app, go to Settings, and look for subtitle options. Disable subt... ⇲

MOLA crashes when playing channels

Fix: First, ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. If the app... ⇲
 
Settings issue

Parental Lock settings issue

Fix: Ensure that you have set up the Parental Lock correctly. Go to the MOLA app settings and look for the Parental Control section. Make sure yo... ⇲
 
Login issue

Login failures

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲
 
Freezing issue

MOLA freezes with ads loading

Fix: Try clearing the app's cache or data. Go to Settings > MOLA and look for an option to clear cache. If this option is not available, uninstal... ⇲
 
Slow issue

Slow response time

Fix: Check your internet connection. A slow connection can cause the app to respond slowly. Try switching between Wi-Fi and mobile data to see if... ⇲
 
Network issue

Poor streaming quality

Fix: Check your internet speed. Use a speed test app to ensure you have a stable connection. If your speed is low, try moving closer to your Wi-F... ⇲
 
UI issue

Interface issues with series playback

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen and swiping the MOLA app off the screen. Then reopen... ⇲
 
Payments issue

Subscription issues

Fix: Check your subscription status in the app settings. Ensure that your payment method is valid and that your subscription has not expired. If... ⇲
 
Compatibility issue

Errors on iPhone X and above

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
70.7%

Good experience
29.3%

Neutral
0.0%

~ from our NLP analysis of 41 combined software ratings.

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 Private Data MOLA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Entertainment + Sport Single: $5.49 Dapat menyaksikan Movies,Living,Kids,Sports
  2. Entertainment + Sport Double: $8.99 Dapat menyaksikan Movies,Living,Kids,Sports
  3. Single Stream For 1 Month: $3.99 Enterainment+Sport Single Stream For 1 Month
  4. Premium Subscription: $7.49 All contents Full HD 1 Device
  5. Mobile Stream: $2.99 Dapat Menyaksikan Movie, Living, Kids, Sport
  6. Premium Subscription Monthly: $9.99 Singapore Premium Subscription For 1 Month
  7. Premium 1 Month: $5.99 HBO GO, Movies, Living, Kids, Sports
  8. Entertainment + Sport Family: $14.49 Dapat menyaksikan Movies,Living,Kids,Sports
  9. Single Stream For 6 Months: $17.99 Enterainment+Sport Single Stream For 6 Months
  10. Single Stream For 1 Year: $29.99 Enterainment + Sport Single Stream For 1 Year