fix problems on Zax [iphone]

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—— Run into issues on Zax? Get help pending when official support gets back to you!

Zaxbys
Info:
company: Zaxby's Franchising, LLC
: https://www.zaxbys.com/faq/
: www.zaxbys.com
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Payments issue

mobile order issues

Fix: Double-check your order before submitting it. Ensure that all items are correct and that you have selected the right location for pickup. Th... ⇲

cannot pay at counter with app

Fix: If the app does not support counter payments, use the app to place your order for pickup and pay through the app instead. This can streamlin... ⇲
 
Slow issue

slow app performance

Fix: Close other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom on newer iPhones) an... ⇲
 
Customization issue

difficult to edit or remove items

Fix: When placing an order, look for an 'Edit' button next to each item. If you can't find it, try tapping on the item itself to see if an edit o... ⇲

no option to cancel orders

Fix: If you need to cancel an order, try contacting the restaurant directly as soon as possible. They may be able to assist you even if the app d... ⇲

confusing scheduling for orders

Fix: Take your time to review the scheduling options before placing an order. Look for any tooltips or help sections that explain the scheduling... ⇲

inability to remove drinks from meals

Fix: When customizing your meal, look for a 'Customize' or 'Edit' option that allows you to modify the meal components, including drinks. OR I... ⇲

no curbside pick-up option

Fix: If curbside pick-up is not available, use the app to place your order for in-store pickup and inform the staff upon arrival that you prefer... ⇲

limited menu options

Fix: Check for any updates in the app that may include new menu items. Sometimes, menu options can change with updates. OR If certain items ar... ⇲
 
Crashes issue

Zax crashes when overwhelmed

Fix: Limit the number of items in your order to see if that helps with stability. Large orders can sometimes cause the app to crash due to proces... ⇲
 
Login issue

login issues

Fix: Reset your password if you are having trouble logging in. Use the 'Forgot Password?' link on the login screen to receive a reset link via em... ⇲
 
Support issue

employees lack app knowledge

Fix: When visiting a Zaxbys location, ask for a manager or supervisor who may have more knowledge about the app and its features. They can assist... ⇲
 
Bugs issue

frequent order mistakes

Fix: Always review your order summary before finalizing it. This can help catch any mistakes before they are submitted. OR If you receive the... ⇲

deceptive digital receipt

Fix: Always double-check your order confirmation screen before finalizing your order to ensure it matches what you expect. OR If you notice di... ⇲
 
Loading issue

long wait times for food

Fix: Consider placing your order during off-peak hours to reduce wait times. Lunch and dinner rushes can lead to longer waits. OR Use the app... ⇲
 
Syncing issue

lost order history during migration

Fix: Try logging out and logging back into your account to see if the order history reappears. Sometimes, refreshing the session can restore lost... ⇲
 
Security issue

security issues with saved payment info

Fix: Regularly review and update your payment information in the app settings. Remove any outdated or unused payment methods. OR Consider usin... ⇲
 
Glitches issue

Zax glitches during payment

Fix: If you experience glitches, try switching to a different payment method or clearing the app's cache to see if that resolves the issue. OR... ⇲
 
Updates issue

horrible update process

Fix: Make sure your iPhone is set to automatically update apps. Go to Settings > App Store and enable 'App Updates' under Automatic Downloads.... ⇲
 
Messages issue

error messages not displayed

Fix: If you encounter an error, try restarting the app to see if the error message appears again. Sometimes, a simple restart can resolve tempora... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
4.4%

Neutral
2.4%

~ from our NLP analysis of 110,674 combined software ratings.

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 Private Data Zax collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics