fix problems on RxWell [iphone]

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—— Run into issues on RxWell? Get help pending when official support gets back to you!

RxWell
Info:
company: UPMC Health Plan
: https://www.upmchealthplan.com/
: www.upmchealthplan.com
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Syncing issue

Bug in syncing device

Fix: 1. Ensure that your device is connected to the internet. 2. Open RxWell and navigate to the settings or sync options. 3. Disconnect and then... ⇲

No option to sync with Fitbit

Fix: 1. Check if there are any updates available for the RxWell app that may include Fitbit integration. 2. If not, consider using a third-party... ⇲
 
Customization issue

Limited food logging options

Fix: 1. Open the RxWell app and navigate to the food logging section. 2. If you find limited options, try using the search function to find speci... ⇲
 
Bugs issue

Inaccurate heart rate tracking compared to Fitbit

Fix: 1. Ensure that your heart rate monitor is properly calibrated. 2. Check the settings in both RxWell and Fitbit to ensure they are set to tra... ⇲

Technical issues with app functionality

Fix: 1. Ensure that your iPhone is running the latest version of iOS. 2. Check for updates for the RxWell app in the App Store and install any av... ⇲
 
Screen issue

Blank screen after login

Fix: 1. Force close the RxWell app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Reopen the app and try logg... ⇲

Screen size issues on iPhone SE

Fix: 1. Go to Settings > Display & Brightness and adjust the display settings to see if it improves the app's usability. 2. Try using the app in... ⇲
 
Login issue

Confusing insurance login process

Fix: 1. Review the login instructions provided within the app carefully. 2. Ensure that you are entering the correct insurance information as req... ⇲

Excessive login requirements

Fix: 1. Review the login requirements and ensure you are entering the correct information. 2. If possible, save your login credentials in a passw... ⇲
 
Account issue

Limited access for non-UPMC insurance members

Fix: 1. If you are a non-UPMC member, check if there are any alternative apps that provide similar services without insurance restrictions. 2. Re... ⇲
 
Loading issue

RxWell frequently fails to load

Fix: 1. Check your internet connection to ensure it is stable. 2. Try switching between Wi-Fi and cellular data to see if the app loads better on... ⇲

Stuck on loading screen

Fix: 1. Force close the app and reopen it. 2. Restart your iPhone to clear any temporary glitches that may be causing the loading issue. OR 1.... ⇲
 
UI issue

No options available after initial prompt

Fix: 1. Force close the app and reopen it to see if the options appear. 2. Restart your iPhone to refresh the app's functionality. OR 1. If th... ⇲
 
Compatibility issue

Access issues in certain states

Fix: 1. Check if there are any regional restrictions mentioned in the app's terms of service. 2. If you are traveling, try using a VPN to access... ⇲
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 what users are saying
Good experience
84.3%

Bad experience
8.7%

Neutral
7.0%

~ from our NLP analysis of 344 combined software ratings.

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 Private Data RxWell collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics