fix problems on Thai Airways [iphone]

—— Run into issues on Thai Airways? Get help pending when official support gets back to you!

Thai Airways

Info:

company: Thai Airways International

: http://www.thaiairways.com

Chat with our AI-based Thai Airways Support

🛠️ Common Thai Airways Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot add boarding pass to Apple Wallet

Fix: Ensure that you have the latest version of the Thai Airways app installed. Go to the App Store, search for Thai Airways, and check for updat... ⇲

Thai Airways lost registered future flights after update

Fix: Check if your future flights are still visible in your account by logging into the app and navigating to the 'My Trips' or 'Future Flights'... ⇲

Error codes prevent access to app

Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > Thai Airways app > Offload App. This will remove the a... ⇲

Updates issue

Mandatory fields cannot be updated

Fix: Check if you are connected to a stable internet connection. Sometimes, poor connectivity can prevent updates from being saved. Switch to Wi-... ⇲

Thai Airways redirects to website for updates

Fix: Check if there is an option in the app settings to disable redirects to the website. Some apps allow users to manage how they receive update... ⇲

Crashes issue

Thai Airways crashes when trying to update personal information

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. An o... ⇲

Thai Airways freezes and crashes frequently

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > Thai Airways app > Offload App. This can help resolve performance is... ⇲

Downloads issue

Boarding pass download fails

Fix: Check your internet connection to ensure it is stable. If you are on cellular data, switch to Wi-Fi and try downloading the boarding pass ag... ⇲

Support issue

Contact us page does not work

Fix: Try accessing the Contact Us page from a different section of the app or directly through the Thai Airways website using a browser. Sometime... ⇲

UI issue

Cannot select a seat

Fix: Ensure that you have a confirmed booking. Seat selection is typically only available for confirmed flights. If your booking is confirmed, tr... ⇲

No gate information provided

Fix: Check if you have notifications enabled for the app. Go to Settings > Notifications > Thai Airways and ensure notifications are allowed. Thi... ⇲

Title field is grayed out and unmodifiable

Fix: Check if you are in the correct section of the app where modifications are allowed. Some fields may be locked based on the booking status.... ⇲

Loading issue

Payment page fails to load

Fix: Ensure that your internet connection is stable. Switch to a different network if necessary and try accessing the payment page again. OR I... ⇲

Compatibility issue

Thai Airways does not support iPhone 14/15 screen

Fix: Check for any available updates for the app in the App Store. Developers often release updates to improve compatibility with new devices.... ⇲

Customization issue

No multi-city booking option available

Fix: Check if the app has a 'Multi-City' option in the booking section. If it is not visible, it may be a limitation of the app version you are u... ⇲

Payments issue

Saved credit cards not automatically added

Fix: Check if you have enabled the option to save credit card information in the app settings. Go to Settings > Payment Methods and ensure that t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

70.1%

Bad experience

28.0%

Neutral

1.8%

~ from our NLP analysis of 164 combined software ratings.

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Private Data Thai Airways collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data