fix problems on Premera [iphone]

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—— Run into issues on Premera? Get help pending when official support gets back to you!

Premera
Info:
company: Premera Blue Cross
: https://www.premera.com/visitor/contact-us
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Uploads issue

Inability to submit certain claims through the app

Fix: Verify that you are following the correct procedure for submitting claims. Check the app's help section or user guide for specific instructi... ⇲
 
Compatibility issue

Premera does not support Apple Wallet

Fix: Manually save your insurance card information by taking a screenshot of it and storing it in your Photos app for easy access. You can also c... ⇲

Limited functionality compared to the website

Fix: Use the website for tasks that are not available in the app until the app is updated to include more features. Bookmark the website for easy... ⇲

Inconsistent performance across different systems

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for any available updates. O... ⇲

Premera does not support Medicare Advantage plans

Fix: Check the app's documentation or FAQs to confirm which plans are supported. If your plan is not supported, consider using the website for ma... ⇲
 
Login issue

Login issues with incorrect credentials

Fix: Double-check that you are entering the correct username and password. Ensure that Caps Lock is not on and that you are using the correct cas... ⇲

Premera frequently forgets login information

Fix: Make sure that you are allowing the app to remember your login information. When logging in, look for an option that says 'Remember Me' or s... ⇲

Premera requires multiple logins for the same account

Fix: Ensure that you are not logged into the app on multiple devices simultaneously, as this can cause conflicts. Log out of the app on other dev... ⇲
 
Timeout issue

Feedback submission times out

Fix: Try submitting feedback during off-peak hours when server traffic may be lower. This can help reduce the chances of timeouts due to high dem... ⇲
 
UI issue

Premera layout hides options on scroll menu

Fix: Try rotating your device to landscape mode to see if the layout adjusts and reveals hidden options. This can sometimes help with visibility... ⇲

Premera redirects to website for tasks that should be in-app

Fix: Familiarize yourself with the website's features and functions as a temporary workaround. Bookmark the website for easy access until the app... ⇲

Premera design lacks essential information for provider searches

Fix: Use the filters available in the provider search feature to narrow down your results based on specific criteria, such as specialty or locati... ⇲

Premera does not allow for easy access to insurance card

Fix: Take a screenshot of your insurance card and save it in your Photos app for quick access when needed. OR Consider using a note-taking app... ⇲
 
Loading issue

Long delay for reimbursement requests to show up

Fix: Keep track of your reimbursement requests by noting the date and amount submitted. This can help you follow up if delays become excessive.... ⇲
 
Freezing issue

Premera freezes during feedback submission

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Premera app off the scr... ⇲
 
Search issue

No ratings or reviews available for doctors

Fix: Use external resources such as health review websites or forums to find ratings and reviews for doctors before making an appointment. OR... ⇲
 
Features issue

Premera does not validate parking for visits

Fix: Keep a record of your parking expenses and submit them for reimbursement through the app or website after your visit, as this may be the onl... ⇲
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 what users are saying
Bad experience
75.8%

Good experience
18.3%

Neutral
5.9%

~ from our NLP analysis of 289 combined software ratings.

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 Private Data Premera collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics