fix problems on MoveSpring [iphone]

—— Run into issues on MoveSpring? Get help pending when official support gets back to you!

MoveSpring

Info:

company: Matchup

: https://movespring.com/

: movespring.com

Chat with our AI-based MoveSpring Support

🛠️ Common MoveSpring Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MoveSpring does not scale correctly on iPad

Fix: Check if the app is running in compatibility mode. Go to Settings > Display & Brightness > View (Display Settings) and select 'Standard' ins... ⇲

Manual step entry can lead to inaccurate scores

Fix: Ensure that you are entering steps accurately. Double-check the number of steps you are inputting and compare it with a reliable source, lik... ⇲

Syncing issue

MoveSpring requires daily opening to sync

Fix: Enable background app refresh for MoveSpring. Go to Settings > General > Background App Refresh and ensure that MoveSpring is allowed to ref... ⇲

Sync issues with Fitbit and Apple Health

Fix: Check the permissions for both Fitbit and Apple Health. Go to Settings > Privacy > Health and ensure that MoveSpring has permission to read... ⇲

Polar watch sync is problematic

Fix: Ensure that your Polar watch is updated to the latest firmware. Check the Polar Flow app for any updates and install them to improve compati... ⇲

Old records not updating after syncing

Fix: Manually refresh the data in the app. Look for a refresh button or pull down on the screen to force a sync and see if the old records update... ⇲

Bluetooth issues can disrupt syncing

Fix: Make sure that your Bluetooth is turned on and that your device is within range of the iPhone. Sometimes, simply toggling Bluetooth off and... ⇲

Freezing issue

MoveSpring freezes or crashes on iPad

Fix: Clear the app's cache. Go to Settings > General > iPad Storage, find MoveSpring, and select 'Offload App'. This will free up storage and may... ⇲

UI issue

Navigation is unclear for individual rankings

Fix: Familiarize yourself with the app's layout. Spend some time exploring the different tabs and sections to understand where individual ranking... ⇲

Chat feature is not intuitive

Fix: Explore the chat feature thoroughly. Try sending a test message to see how the interface responds. Look for any icons or buttons that may no... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

69.7%

Bad experience

24.8%

Neutral

5.4%

~ from our NLP analysis of 294 combined software ratings.

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Private Data MoveSpring collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data