fix problems on Commonwealth CU Go [iphone]

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—— Run into issues on Commonwealth CU Go ? Get help pending when official support gets back to you!

Commonwealth CU Go Mobile
Info:
company: Commonwealth Credit Union, Inc
: http://www.ccuky.org/onlineserv/contactus.htm
: www.ccuky.org
Chat with our AI-based Commonwealth CU Go Support
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Bugs issue

DS: 5:2 error and internal errors

Fix: 1. Log out of the app and close it completely. 2. Restart your iPhone to clear any temporary glitches. 3. Reopen the app and try logging in... ⇲
 
Security issue

requires SS# for password reset

Fix: 1. If you need to reset your password, gather your Social Security Number (SS#) beforehand. 2. Follow the password reset process in the app,... ⇲

one login for all accounts is insecure

Fix: 1. If the app allows, enable two-factor authentication (2FA) for an added layer of security. 2. Go to the app settings and look for security... ⇲
 
Notifications issue

pop-up notifications are intrusive

Fix: 1. Go to your iPhone's Settings app. 2. Scroll down and select Notifications. 3. Find the Commonwealth CU Go Mobile app in the list and tap... ⇲

no notifications for deposits or transfers

Fix: 1. Check your notification settings in the app to ensure that deposit and transfer notifications are enabled. 2. Go to the app settings and... ⇲
 
Payments issue

difficult mobile check deposits

Fix: 1. Ensure you are in a well-lit area when taking pictures of your check. 2. Follow the app's instructions carefully for positioning the chec... ⇲

mobile deposit errors

Fix: 1. Ensure that you are following the app's guidelines for mobile deposits, including check size and image quality. 2. If you receive an erro... ⇲
 
Compatibility issue

Commonwealth CU Go does not support iPhone X face recognition

Fix: 1. If the app does not support Face ID, you can still use your PIN to log in. 2. Make sure your PIN is secure and easy for you to remember.... ⇲
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 what users are saying
Good experience
97.0%

Neutral
1.6%

Bad experience
1.4%

~ from our NLP analysis of 11,885 combined software ratings.

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 Private Data Commonwealth CU Go collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics