fix problems on Focus FCU [iphone]

—— Run into issues on Focus FCU ? Get help pending when official support gets back to you!

Focus FCU Mobile

Info:

company: The Focus Federal Credit Union

: https://focusok.com

: focusok.com

Chat with our AI-based Focus FCU Support

🛠️ Common Focus FCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No button to capture check photo

Fix: Ensure that you are using the latest version of the Focus FCU Mobile app. Go to the App Store, search for the app, and check if an update is... ⇲

Transactions not up to date

Fix: Check your internet connection. A weak or unstable connection can prevent the app from updating transactions. Try switching between Wi-Fi an... ⇲

Account issue

Account names mixed up after relogging

Fix: Log out of the app completely and then log back in. This can sometimes reset the display settings and correct any mix-ups with account names... ⇲

Features issue

Lack of transfer history feature

Fix: Check if the transfer history feature is hidden in the app. Navigate through the app's menus to see if there is a section for transaction hi... ⇲

Camera issue

Difficulty capturing back photo of check

Fix: Ensure that you are in a well-lit area when capturing the photo. Poor lighting can cause the camera to struggle with focus. Try adjusting th... ⇲

Notifications issue

No text alerts since August 2019 update

Fix: Check your notification settings on your iPhone. Go to Settings > Notifications > Focus FCU Mobile and ensure that notifications are enabled... ⇲

UI issue

Clumsy check deposit process

Fix: Familiarize yourself with the check deposit process by reviewing any available tutorials or help sections within the app. This can provide t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.5%

Bad experience

1.9%

Neutral

1.6%

~ from our NLP analysis of 1,104 combined software ratings.

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Private Data Focus FCU collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location