fix problems on Fictio [iphone]

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—— Run into issues on Fictio? Get help pending when official support gets back to you!

Fictio - Good Novels, Stories
Info:
company: NovelMonkey Co., Limited
: https://www.fictioapp.com
: www.fictioapp.com
Chat with our AI-based Fictio Support
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Screen issue

Black screen on app launch

Fix: If you encounter a black screen when launching the app, try force quitting the app. Swipe up from the bottom of the screen (or double-click... ⇲
 
Payments issue

High subscription fees

Fix: Consider checking if there are any promotional offers or discounts available for new users. Sometimes, apps offer lower rates for the first... ⇲

Inaccessible content after payment

Fix: If you've paid for content but cannot access it, first try logging out of your account and then logging back in. This can refresh your accou... ⇲

Incorrect billing amounts

Fix: Check your subscription details in the App Store. Go to Settings > [Your Name] > Subscriptions and verify the billing amount listed there. I... ⇲

Missing purchased coins

Fix: If you have purchased coins but they are not showing up, try logging out of your account and then logging back in. This can sometimes refres... ⇲

Overcharging for yearly subscriptions

Fix: Verify the subscription details in your account settings to ensure you are aware of the correct pricing. Go to Settings > [Your Name] > Subs... ⇲

Lack of refund processing

Fix: If you are seeking a refund, go to the App Store, find your purchase history, and select the item you want a refund for. Tap 'Report a Probl... ⇲
 
Support issue

Delayed or no customer support responses

Fix: While waiting for a response, check the app's FAQ or help section for common issues and solutions. Many times, you can find answers to your... ⇲
 
UI issue

Poor editing in stories

Fix: If you encounter poorly edited stories, consider providing feedback directly through the app if there is an option to do so. This can help t... ⇲
 
Account issue

Limited access to stories

Fix: If you find that your access to stories is limited, check if there are any filters or settings within the app that restrict content visibili... ⇲

Unclear subscription terms

Fix: To clarify subscription terms, check the app's settings or help section for detailed information about the subscription model, including bil... ⇲
 
Loading issue

Fictio fails to load

Fix: If the app fails to load, first ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if that r... ⇲
 
Bugs issue

Inconsistent story endings

Fix: If you notice inconsistent endings in stories, consider checking for updates to the app, as developers may release patches to address such i... ⇲
 
Gameplay issue

Insufficient in-app currency rewards

Fix: If you feel that the in-app currency rewards are insufficient, check if there are any daily bonuses or promotional events that you might be... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.2%

Neutral
3.7%

Bad experience
3.1%

~ from our NLP analysis of 162 combined software ratings.

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 Private Data Fictio collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 1000 Monedas: $9.99 1000 Monedas
  2. 2000 Monedas: $19.99 2000 Monedas
  3. 3000 Monedas: $29.99 3000 Monedas
  4. Premium - Yearly Plan: $99.99 Premium - Yearly Plan
  5. Unlimited quarterly plan: $49.99 All stories free to read
  6. Premium Pro - Yearly Plan: $199.99 Unlimited reading
  7. 5000 Monedas: $49.99 5000 Monedas
  8. 4000 Monedas: $39.99 4000 Monedas
  9. Premium Pro - Quarterly Plan: $99.99 Unlimited reading
  10. 500 Monedas: $4.99 500 Monedas