fix problems on Shining Glasses [iphone]

—— Run into issues on Shining Glasses? Get help pending when official support gets back to you!

Shining Glasses

Info:

company: Shenzhen Heaton Technology Co., Ltd.

: http://heaton.com.cn

Chat with our AI-based Shining Glasses Support

🛠️ Common Shining Glasses Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Shining Glasses freezes while changing visuals

Fix: 1. Restart the app: Close the Shining Glasses app completely by swiping it away from the app switcher. Reopen the app to see if the issue pe... ⇲

DIY mode is unusable

Fix: 1. Restart the app: Close and reopen the app to reset any temporary glitches. 2. Check for updates: Ensure you have the latest version of t... ⇲

Customization issue

Limited to green color in DIY

Fix: 1. Check for updates: Make sure you are using the latest version of the app, as updates may include additional color options. 2. Explore se... ⇲

No custom animation feature

Fix: 1. Explore existing animations: Check if there are any built-in animations that can be modified to suit your needs. 2. Check for updates: E... ⇲

Animations are limited

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may include additional animations. 2. Explore settings... ⇲

Crashes issue

Crashes when using text feature

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Update the app: Check for updates in the App St... ⇲

Bugs issue

Cannot save text presets

Fix: 1. Check app permissions: Go to Settings > Privacy > Files and ensure Shining Glasses has permission to access necessary files. 2. Restart... ⇲

Audio issue

Low microphone sensitivity

Fix: 1. Check microphone settings: Go to Settings > Privacy > Microphone and ensure Shining Glasses has permission to use the microphone. 2. Tes... ⇲

Shining Glasses stops music playback when opened

Fix: 1. Check app settings: Look for any settings within Shining Glasses that may control audio playback. 2. Restart the app: Close and reopen t... ⇲

Uploads issue

Inability to upload custom images

Fix: 1. Check app permissions: Go to Settings > Privacy > Photos and ensure Shining Glasses has permission to access your photo library. 2. Rest... ⇲

UI issue

Text font is unreadable

Fix: 1. Adjust text settings: Look for any options within the app to change the font size or style. 2. Restart the app: Close and reopen the app... ⇲

Shining Glasses switches to landscape mode in DIY

Fix: 1. Check device orientation lock: Ensure that your device's orientation lock is turned off. Swipe down from the top-right corner of the scre... ⇲

Loading issue

Loading issues when accessing mask option

Fix: 1. Restart the app: Close and reopen the app to refresh its functionality. 2. Check for updates: Ensure you have the latest version of the... ⇲

Network issue

Bluetooth feature does not function

Fix: 1. Check Bluetooth settings: Go to Settings > Bluetooth and ensure Bluetooth is turned on. Also, check if the device is connected to the cor... ⇲