fix problems on WildEarth TV [iphone]

—— Run into issues on WildEarth TV? Get help pending when official support gets back to you!

WildEarth TV - Nature Safari

Info:

company: WildEarth Group Limited

: https://www.mazsystems.com/support

: wildearth.tv

Chat with our AI-based WildEarth TV Support

🛠️ Common WildEarth TV Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Archived drives are missing after update

Fix: Check if the archived drives are hidden in the app. Go to the settings or menu section of the app and look for an option to view archived co... ⇲

Ads still appear despite subscription

Fix: Ensure that your subscription is active. Go to your account settings and check the subscription status. If it shows as active, try logging o... ⇲

Search issue

Difficulty in finding chat functionality

Fix: Look for a chat icon or a 'Community' section within the app. It may be located in the main menu or as a floating button on the screen. If y... ⇲

Customization issue

Too much focus on scenery and birds

Fix: Adjust your viewing preferences if the app allows customization of content. Look for settings that let you filter or prioritize the type of... ⇲

Uploads issue

Recent safaris not posted promptly

Fix: Check for any updates to the app that may improve content posting speed. Go to the App Store, search for WildEarth TV, and see if an update... ⇲

Network issue

Connectivity issues on app launch

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue persists. Restart your router... ⇲

Compatibility issue

Landscape mode not working on iPhone 12 max

Fix: Check your device's orientation lock. Swipe down from the top-right corner of your iPhone to access the Control Center and ensure that the o... ⇲

UI issue

Cannot minimize app for multitasking

Fix: Use the app switcher to switch between apps. Swipe up from the bottom of the screen and pause to access the app switcher, then select the ap... ⇲

Payments issue

Paywall for certain camera feeds

Fix: Review your subscription plan to see if it includes access to the camera feeds you want. If not, consider upgrading your subscription if it... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.0%

Bad experience

3.2%

Neutral

1.8%

~ from our NLP analysis of 1,102 combined software ratings.

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Private Data WildEarth TV collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Cost of Subscriptions

Impala Explorer Monthly: $6.99 Ad-free Access to WildEarth / BTS Channels
Kudu Explorer Monthly: $11.99 Ad-free Access to WE / BTS / Waterhole Cams
Impala Explorer Annual: $69.99 Ad-free Access to WildEarth / BTS Channels
Kudu Explorer Annual: $119.99 Ad-free Access to WE / BTS / Waterhole Cams
Impala Explorer 6-Month: $38.99 Ad-free Access to WildEarth / BTS Channels
Kudu Explorer 6-Month: $65.99 Ad-free Access to WE / BTS / Waterhole Cams