fix problems on Enbrighten [iphone]

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—— Run into issues on Enbrighten? Get help pending when official support gets back to you!

enbrighten
Info:
company: Jasco Products Company LLC
: http://www.enbrightenme.com/support
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Slow issue

Delayed response when turning devices on/off

Fix: 1. Check your Wi-Fi connection to ensure it is stable and has a strong signal. Weak Wi-Fi can cause delays. 2. Restart your router to refre... ⇲
 
Login issue

enbrighten requires frequent re-login

Fix: 1. Ensure that you are using the latest version of the app. Check the App Store for updates. 2. Clear the app's cache by going to Settings... ⇲
 
Bugs issue

Devices often show incorrect status

Fix: 1. Refresh the app by closing it completely and reopening it. This can help update the device status. 2. Check the device connections to en... ⇲

Grouping function does not work properly

Fix: 1. Ensure that all devices you want to group are compatible with the grouping feature. Check the app's documentation for compatibility. 2.... ⇲

enbrighten fails to recognize scheduled events

Fix: 1. Ensure that the app is running in the background by enabling Background App Refresh in Settings > Enbrighten. 2. Double-check the schedu... ⇲

enbrighten does not support basic functions reliably

Fix: 1. Ensure that your app is updated to the latest version, as updates often fix bugs and improve functionality. 2. Restart your iPhone to cl... ⇲
 
Crashes issue

enbrighten crashes or freezes during use

Fix: 1. Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update. 2. Clear the app's cache by going... ⇲
 
Customization issue

Cannot change default profile name

Fix: 1. Check if there are any updates available for the app that may address this issue. 2. Try logging out and logging back into the app to se... ⇲

Limited customization options for timers

Fix: 1. Check for any app updates that may introduce new features or customization options. 2. Use the existing timer options creatively by sett... ⇲
 
Compatibility issue

Inability to control devices via Google Home

Fix: 1. Ensure that your Google Home app is linked to the Enbrighten app. Open Google Home, tap on 'Add', then 'Set up device', and follow the pr... ⇲

Inconsistent performance across different devices

Fix: 1. Ensure that all devices are updated to the latest firmware and that the app is also updated. 2. Test the app on different Wi-Fi networks... ⇲
 
Settings issue

Settings sometimes reset unexpectedly

Fix: 1. Ensure that the app is updated to the latest version, as updates may fix bugs related to settings. 2. Regularly back up your settings by... ⇲

Requires manual intervention to reset settings

Fix: 1. Regularly back up your settings by documenting them, so you can quickly restore them if needed. 2. Check for any app updates that may ad... ⇲
 
Network issue

Difficulties pairing devices with WiFi

Fix: 1. Ensure that your Wi-Fi network is functioning properly and that you are entering the correct password during the pairing process. 2. Mov... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
8.7%

Neutral
2.3%

~ from our NLP analysis of 10,911 combined software ratings.

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 Private Data enbrighten collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics