fix problems on LEGO [iphone]

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—— Run into issues on LEGO? Get help pending when official support gets back to you!

LEGO® Play
Info:
company: LEGO
: https://www.lego.com/service
Chat with our AI-based LEGO Support
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UI issue

Photos do not fill the Creative Canvas

Fix: 1. Check the aspect ratio of the photos you are trying to upload. Ensure they match the recommended dimensions for the Creative Canvas. 2. U... ⇲

No trending or home page

Fix: 1. Explore the app's features thoroughly to see if there are hidden sections or tabs that may showcase popular content. 2. Engage with the c... ⇲

Inability to see number of friends

Fix: 1. Check your profile settings to ensure that your friend list is not set to private. 2. Engage with friends through other means to keep tra... ⇲

Difficult to navigate interface

Fix: 1. Take time to familiarize yourself with the app layout. Explore each section to understand its functionality. 2. Look for any tutorial or... ⇲
 
Slow issue

Moderation system is slow and ineffective

Fix: 1. Be patient and allow some time for the moderation process to complete. 2. Ensure your posts comply with community guidelines to reduce th... ⇲
 
Notifications issue

Lack of notifications for likes and comments

Fix: 1. Check your notification settings in the app. Go to Settings within LEGO® Play and ensure notifications are enabled. 2. Also, check your i... ⇲
 
Gameplay issue

Limited games available

Fix: 1. Check for updates in the app regularly, as new games may be added over time. 2. Explore other LEGO® related apps that may offer additiona... ⇲
 
Features issue

No tagging feature

Fix: 1. Use comments to mention friends or other users in your posts as a workaround. 2. Encourage friends to check out your posts by sharing the... ⇲

Inability to post multiple pictures

Fix: 1. Post images one at a time and create a series of posts if necessary. 2. Use a collage app to combine multiple images into one before post... ⇲
 
Permissions issue

Posts often get rejected without clear reasons

Fix: 1. Review the community guidelines carefully to ensure your posts comply. 2. If a post is rejected, try to analyze it for any potential issu... ⇲
 
Account issue

Membership requirement for full features

Fix: 1. Explore the free features available and maximize their use. 2. Consider if the membership benefits are worth the investment for your usag... ⇲
 
Login issue

Issues with logging in

Fix: 1. Ensure you are entering the correct username and password. If you forgot your password, use the 'Forgot Password' feature to reset it. 2.... ⇲
 
Privacy issue

Non-kid friendly posts still visible

Fix: 1. Adjust your content preferences in the app settings if available. 2. Report any inappropriate content to help improve moderation. OR 1... ⇲
 
Customization issue

Avatar customization is limited

Fix: 1. Explore all available customization options thoroughly to ensure you are utilizing all features. 2. Use external apps to create a custom... ⇲

Color scheme is unappealing

Fix: 1. Provide feedback through community forums or discussions to express your thoughts on the color scheme. 2. Adjust your device's display se... ⇲
 
Bugs issue

Frequent bugs and glitches

Fix: 1. Regularly update the app to the latest version to benefit from bug fixes. 2. Clear the app cache by uninstalling and reinstalling the app... ⇲
 
Support issue

Lack of community engagement

Fix: 1. Actively participate in community discussions and encourage others to do the same. 2. Share your creations on social media to attract mor... ⇲
 
Messages issue

No direct messaging feature

Fix: 1. Use comments on posts to communicate with friends as a workaround. 2. Consider using other messaging apps to stay in touch with friends.... ⇲
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 what users are saying
Good experience
65.4%

Bad experience
24.7%

Neutral
9.9%

~ from our NLP analysis of 644 combined software ratings.

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 Private Data LEGO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data