fix problems on Cobo Vault [iphone]

—— Run into issues on Cobo Vault? Get help pending when official support gets back to you!

Cobo Vault

Info:

company: Cobo Global Limited

: https://cobo.com/hardware-wallet

: cobo.com

Chat with our AI-based Cobo Vault Support

🛠️ Common Cobo Vault Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cobo Vault has technical bugs

Fix: 1. Ensure that your Cobo Vault app is updated to the latest version. Go to the App Store, search for Cobo Vault, and check if an update is a... ⇲

needs a back button

Fix: 1. Familiarize yourself with the app's navigation. If there is no back button, try using gestures like swiping from the left edge of the scr... ⇲

Freezing issue

Cobo Vault freezes when creating transactions

Fix: 1. Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unnecess... ⇲

Support issue

front end support is lacking

Fix: 1. Explore the app's help or FAQ section for guidance on common issues. This may provide immediate answers to your questions. 2. Look for u... ⇲

support communications use incorrect English

Fix: 1. Use translation tools or apps to help understand the support communications better. Google Translate can assist in translating messages.... ⇲

Notifications issue

no push notifications for transactions

Fix: 1. Check your notification settings for the Cobo Vault app. Go to Settings > Notifications > Cobo Vault and ensure that 'Allow Notifications... ⇲

UI issue

cannot see all wallet balances in selection

Fix: 1. Navigate to the wallet section of the app and look for any filters or settings that may limit the view of wallet balances. Adjust these s... ⇲

poorly designed iPhone app

Fix: 1. Familiarize yourself with the app layout and features. Sometimes, spending time exploring can help you find ways to navigate more efficie... ⇲

Customization issue

cannot remove currency type from wallet

Fix: 1. Check the app settings to see if there is an option to manage or edit currency types in your wallet. 2. If the app allows, try creating... ⇲

cannot reorder wallets

Fix: 1. Check if the app has a drag-and-drop feature for reordering wallets. Try long-pressing on a wallet to see if it allows you to move it. 2... ⇲

Settings issue

hardcoded currency settings

Fix: 1. Look for any settings in the app that allow you to change currency preferences. This may be found under account settings or wallet settin... ⇲

Crashes issue

Cobo Vault does not launch frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Restart your iPhone to clear any... ⇲

Account issue

funds are inaccessible without app

Fix: 1. Ensure you have a backup of your wallet recovery phrase or private keys stored securely. This will allow you to access your funds through... ⇲