fix problems on OnTime [iphone]

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—— Run into issues on OnTime ? Get help pending when official support gets back to you!

onTime : MNR - MetroNorth Rail
Info:
company: Mobileware Inc.
: http://www.mobilewareinc.com
: www.mobilewareinc.com
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Bugs issue

Does not remember user input after restart

Fix: 1. Ensure that you are logged into your account if the app requires it. This may help retain your input data. Check the app settings for any... ⇲

Inaccurate train delay information

Fix: 1. Cross-check train delay information with the official MetroNorth website or other reliable sources to verify accuracy. OR 2. Report in... ⇲

Schedule erases when leaving the page

Fix: 1. Check if there is a 'Save' or 'Bookmark' option within the schedule view to retain your place. OR 2. Try using the app in a single ses... ⇲

Inconsistent holiday train schedules

Fix: 1. Verify holiday schedules on the official MetroNorth website to ensure you have the most accurate information. OR 2. Set reminders for... ⇲

Nearest station detection is unreliable

Fix: 1. Manually enter your location in the app settings to improve accuracy instead of relying on automatic detection. OR 2. Ensure that loca... ⇲
 
Syncing issue

Not real-time tracking

Fix: 1. Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection, as real-time tracking requires it. OR 2. R... ⇲
 
Customization issue

Countdown timer lacks seconds

Fix: 1. Check for app updates. Go to the App Store and see if there’s an update available that might include this feature. OR 2. Use a separat... ⇲
 
UI issue

Discover button is intrusive

Fix: 1. Look for settings within the app to customize or hide the Discover button. This may be found in the app's settings menu. OR 2. If no o... ⇲

Difficult navigation to purchased tickets

Fix: 1. Familiarize yourself with the app layout. Spend some time exploring the menus to locate your purchased tickets more easily. OR 2. Book... ⇲

Inputting station information is confusing

Fix: 1. Use the search bar effectively by typing the full name of the station instead of abbreviations or nicknames. OR 2. Familiarize yoursel... ⇲

Difficult to differentiate between express and local trains

Fix: 1. Look for visual indicators or color coding in the app that may differentiate train types. Familiarize yourself with these indicators. O... ⇲
 
Features issue

Missing track number feature

Fix: 1. Check for updates in the app that may include this feature. Go to the App Store and see if an update is available. OR 2. Use the offic... ⇲
 
Ads issue

Advertisements are intrusive and take over the screen

Fix: 1. Check if there is an option to disable ads in the app settings, or consider upgrading to a premium version if available. OR 2. Use the... ⇲

Ads interfere with accessing train information

Fix: 1. Try closing the ads by tapping the 'X' or 'Close' button, if available, to regain access to train information. OR 2. Consider using th... ⇲

Ads appear despite premium subscription

Fix: 1. Log out and log back into your premium account to refresh your subscription status within the app. OR 2. Check your subscription statu... ⇲
 
Slow issue

Lag when selecting dates and times

Fix: 1. Close other apps running in the background to free up resources. Double-tap the home button and swipe up on apps to close them. OR 2.... ⇲
 
Search issue

Search functionality is flawed

Fix: 1. Use specific keywords or full station names when searching to improve results. OR 2. Clear the app's cache and data to reset the searc... ⇲
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 what users are saying
Good experience
72.4%

Bad experience
21.7%

Neutral
5.9%

~ from our NLP analysis of 751 combined software ratings.

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 Private Data onTime collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium: $4.99 Premium without Ads