fix problems on JAZZ RADIO [iphone]

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—— Run into issues on JAZZ RADIO? Get help pending when official support gets back to you!

JAZZ RADIO - Enjoy Great Music
Info:
company: Digitally Imported, Inc.
: http://www.jazzradio.com/support/
: www.jazzradio.com
Chat with our AI-based JAZZ RADIO Support
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Audio issue

Music stops during commercials

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can do this by trying to load a webpage or ano... ⇲
 
Login issue

Facebook login issues

Fix: 1. Check Facebook app permissions: Go to your iPhone's Settings > Privacy > Facebook and ensure that Jazz Radio has permission to access you... ⇲
 
Settings issue

Auto-renewal settings are hard to find

Fix: 1. Access your subscriptions: Go to Settings > [your name] > Subscriptions. Here you can manage your Jazz Radio subscription and find auto-r... ⇲
 
Network issue

Occasional interruptions in streaming

Fix: 1. Switch to a different network: If you're on Wi-Fi, try switching to cellular data or vice versa to see if the streaming improves. OR 2... ⇲
 
Screen issue

JAZZ RADIO stops playing when screen is off

Fix: 1. Check background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for Jazz Radio. This allows the... ⇲
 
Bugs issue

Bugs in the app

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates often fix bugs. Check the App Store for any available upda... ⇲
 
Ads issue

Need to manually turn off ad screen to keep listening

Fix: 1. Upgrade to a subscription: If you frequently listen to Jazz Radio, consider subscribing to the premium version to avoid ads altogether.... ⇲
 
Customization issue

Playback mode for previously heard songs is missing

Fix: 1. Check app settings: Look for any playback or history settings within the Jazz Radio app that may allow you to access previously played so... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.4%

Bad experience
3.3%

Neutral
2.3%

~ from our NLP analysis of 486 combined software ratings.

 Switch to these Alternatives:
Jazz Radio+
Jazz Radio
Jazz24: Streaming Jazz 24/7
Classical Radio+
JAZZ.FM91
The Jazz Groove
Best Smooth Jazz
Oldies Radio+
iReal Pro
WBGO.org

 Private Data JAZZ RADIO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium Membership: $7.99 You can cancel at any time
  2. Premium Membership: $7.99 Includes higher quality audio and removes ads
  3. Premium Membership: $40.00 Premium JazzRadio Membership
  4. Premium Membership: $8.99 Includes higher quality audio and removes ads
  5. Premium Subscription: $69.99 JAZZRADIO Premium
  6. Premium Membership: $9.49 Includes higher quality audio and removes ads
  7. Premium Membership: $89.99 Includes higher quality audio and removes ads
  8. Premium Membership: $8.99 You can cancel at any time
  9. Premium Membership: $69.99 Premium Membership
  10. Premium Membership: $79.99 You can cancel at any time