fix problems on FirstKey Homes Resident [iphone]

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—— Run into issues on FirstKey Homes Resident? Get help pending when official support gets back to you!

FirstKey Homes Resident
Info:
company: Yardi Systems, Inc.
: https://www.firstkeyhomes.com/contact-us/
: www.firstkeyhomes.com
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UI issue

Difficult to see payment selection options

Fix: Adjust the display settings on your iPhone. Go to 'Settings' > 'Display & Brightness' and try increasing the brightness or changing the text... ⇲

Cannot view utility bills in the app

Fix: Check if there is a specific section in the app for utility bills. Navigate through the app's menu to find 'Utilities' or 'Billing'. If not... ⇲

Poor visibility of selected options due to color scheme

Fix: Adjust your iPhone's accessibility settings. Go to 'Settings' > 'Accessibility' > 'Display & Text Size' and enable 'Increase Contrast' or 'C... ⇲
 
Login issue

FirstKey Homes Resident logs out frequently

Fix: Ensure that your iPhone's software is up to date. Go to 'Settings' > 'General' > 'Software Update' and install any available updates. This c... ⇲
 
Payments issue

Payment processing fees are high

Fix: Review the payment options available in the app. If possible, choose a payment method that incurs lower fees, such as ACH transfers instead... ⇲

Issues with adding debit card

Fix: Double-check that the debit card information is entered correctly, including the card number, expiration date, and CVV. Ensure that the card... ⇲

Inability to pay with checking account

Fix: Look for an option to link your checking account through ACH payments. This may be found in the payment settings of the app. OR If the ap... ⇲

Lack of detailed billing information

Fix: Check if there is a 'Billing History' or 'Transaction Details' section in the app that may provide more information about your bills. OR... ⇲
 
Features issue

Maintenance requests not integrated in the app

Fix: Check if there is a separate platform or website for submitting maintenance requests. If so, bookmark it for easy access until the app integ... ⇲
 
Notifications issue

No notifications for bill availability

Fix: Check the app's notification settings. Go to 'Settings' on your iPhone, scroll down to the FirstKey Homes Resident app, and ensure notificat... ⇲
 
Bugs issue

FirstKey Homes Resident does not display correct payment amounts

Fix: Verify your account balance and payment history through the app to ensure there are no discrepancies. If you find an error, take a screensho... ⇲
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 what users are saying
Good experience
91.2%

Bad experience
5.6%

Neutral
3.2%

~ from our NLP analysis of 6,647 combined software ratings.

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 Private Data FirstKey Homes Resident collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics