fix problems on Surfshark VPN [iphone]

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—— Run into issues on Surfshark VPN? Get help pending when official support gets back to you!

Surfshark VPN: Fast & Reliable
Info:
company: Surfshark
: https://support.surfshark.com
: surfshark.com
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Network issue
Inability to connect to certain websites

Fix: 1. Clear app cache: Go to your iPhone settings, find the Surfshark app, and clear its cache. This ca...

High data usage on cellular networks

Fix: 1. Enable data saver mode: In the Surfshark app settings, look for a 'Data Saver' option and enable...

Issues with auto-connect feature

Fix: 1. Check auto-connect settings: Open the Surfshark app, go to 'Settings', and ensure that the 'Auto-...

Problems accessing banking apps

Fix: 1. Use Whitelister feature: In the Surfshark app, go to 'Settings' and enable 'Whitelister'. Add you...

Inconsistent server connections

Fix: 1. Test different servers: In the Surfshark app, try connecting to various servers to find one that...

Frequent need to manually reconnect

Fix: 1. Enable auto-connect: In the Surfshark app settings, ensure that the auto-connect feature is enabl...

Problems with streaming services

Fix: 1. Change server location: Connect to a server specifically optimized for streaming in the Surfshark...

Issues with specific content access

Fix: 1. Change server location: Try connecting to a different server that is known to work with the speci...

 
Support issue
Customer support response delays

Fix: 1. Use the help center: Visit the Surfshark help center online for FAQs and troubleshooting guides t...

 
Payments issue
Difficulty canceling subscriptions

Fix: 1. Use the app or website: Log into your Surfshark account on their website or app, navigate to the...

 
Battery issue
Battery drain on devices

Fix: 1. Limit background activity: Go to your iPhone settings, find the Surfshark app, and disable backgr...

 
Compatibility issue
Limited compatibility with routers and devices

Fix: 1. Check compatibility list: Visit the Surfshark website to see if your router or device is compatib...

 
Crashes issue
App crashes or freezes

Fix: 1. Restart your device: A simple restart can often resolve app crashes or freezes by refreshing the...

 
Settings issue
Inability to toggle VPN on/off

Fix: 1. Restart the app: Close the Surfshark app completely and reopen it to see if the toggle becomes re...

 
Privacy issue
Excessive spam after using the service

Fix: 1. Use a spam filter: Enable spam filtering on your email account to reduce unwanted emails after us...

VPN automatically turns on without user consent

Fix: 1. Check auto-connect settings: Go to the Surfshark app settings and disable any auto-connect featur...

 
Ads issue
Limited ad-blocking capabilities

Fix: 1. Use a dedicated ad-blocker: Consider using a separate ad-blocking app alongside Surfshark for mor...

 
UI issue
Confusing interface for beginners

Fix: 1. Use the help section: Access the help section within the Surfshark app or on their website for tu...

  Have a specific unlisted Problem? resolve your issue below:
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 what users are saying
Good experience
93.8%

Bad experience
3.9%

Neutral
2.4%

~ from our NLP analysis of 82,483 combined software ratings.

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 Private Data Surfshark VPN collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 12 Months of Unlimited VPN!: $47.99 Access over 3200 secure & fast VPN servers!
  2. 1 Month: $10.99 1 month of easy to use VPN service
  3. 1 Month of Unlimited VPN!: $12.99 Access over 3200 secure & fast VPN servers!
  4. 12 Months of Unlimited VPN!: $47.99 Access over 3200 secure & fast VPN servers!
  5. Surfshark One Subscription: $64.99 Enhance your privacy and security
  6. 1 Month of Unlimited VPN!: $12.99 Access over 3200 secure & fast VPN servers!
  7. 6 Months of Unlimited VPN!: $29.99 Access over 3200 secure & fast VPN servers!
  8. Surfshark One Subscription: $64.99 Enhance your privacy and security
  9. 1 Month of Unlimited VPN!: $11.99 Access over 3200 secure & fast VPN servers!
  10. Surfshark One Subscription: $17.99 Enhance your privacy and security