fix problems on My Collection [iphone]

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—— Run into issues on My Collection? Get help pending when official support gets back to you!

My Collection: Comic Scanner
Info:
company: Hip eCommerce
: https://forms.clickup.com/8445741/f/81qtd-42947/W0S4YM5QHRUP36YRSB
: www.hipcomic.com
Chat with our AI-based My Collection Support
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Bugs issue

Difficulty recognizing newer comics and variants

Fix: 1. Ensure the app is updated: Check for updates in the App Store to ensure you have the latest version, which may include improved recogniti... ⇲

Limited recognition of certain comic series

Fix: 1. Use the manual entry feature: For series that are not recognized, manually enter the details of the comic series, including title, issue... ⇲

Missing values for some comics

Fix: 1. Manually enter missing values: Use the manual entry feature to fill in any missing information for your comics, such as title, issue numb... ⇲

Inconsistent recognition of similar covers

Fix: 1. Use clear and distinct images: When scanning, ensure the comic cover is well-lit and in focus to help the app differentiate between simil... ⇲

Issues with newsstand editions not being priced

Fix: 1. Manually check prices: Use online resources like eBay or GoCollect to find current prices for newsstand editions and enter them manually... ⇲

Problems with scanning specific comic editions

Fix: 1. Ensure good lighting: Make sure you are scanning in a well-lit area to improve the app's ability to recognize the comic edition. 2. Use t... ⇲
 
Loading issue

My Collection fails to load or refresh properly

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try moving closer to yo... ⇲
 
Support issue

No customer support or contact options

Fix: 1. Check the app's settings: Sometimes, contact options are hidden in the app's settings or help section. Look for a 'Help' or 'Support' opt... ⇲
 
Slow issue

Lagging performance when scanning

Fix: 1. Close other apps: Ensure that no other apps are running in the background that could be consuming resources. Close unnecessary apps to fr... ⇲

Slow loading times for collection and individual comics

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try moving closer to yo... ⇲
 
Crashes issue

My Collection crashes often

Fix: 1. Update the app: Make sure you are using the latest version of the app, as updates often include bug fixes that can resolve crashing issue... ⇲
 
Customization issue

No analytics features for collection insights

Fix: 1. Use external tools: Consider using spreadsheet software (like Excel or Google Sheets) to track your collection and analyze data manually,... ⇲

Difficulty entering manual data for unrecognized comics

Fix: 1. Follow the app's manual entry guidelines: Ensure you are entering data in the correct format as specified by the app to avoid errors. 2.... ⇲
 
Installation issue

My Collection requires frequent reinstallation

Fix: 1. Clear app cache: If the app has a cache-clearing option, use it to free up space and potentially resolve issues that require reinstallati... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
43.8%

Neutral
28.4%

Good experience
27.8%

~ from our NLP analysis of 162 combined software ratings.

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 Private Data My Collection collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics