fix problems on BBVA Spain [iphone]

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—— Run into issues on BBVA Spain ? Get help pending when official support gets back to you!

BBVA Spain | Online banking
Info:
company: BBVA
: https://www.bbva.es/personas/apps/bbva-espana.html
: www.bbva.es
Chat with our AI-based BBVA Spain Support
   Hello! How can I assist you?  

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Search issue

Difficult to find features

Fix: Familiarize yourself with the app layout by exploring the main menu and settings. Look for a help or tutorial section within the app that ma... ⇲
 
Updates issue

Cannot update information

Fix: Check if you are logged into the correct account. Sometimes, users have multiple accounts and may be trying to update information on the wro... ⇲

BBVA Spain not functioning after update

Fix: Try restarting your iPhone after the update. This can help clear any temporary glitches that may have occurred during the update process.... ⇲
 
Permissions issue

Access blocked without validated phone

Fix: If your access is blocked, try to validate your phone number through the app or website. Look for an option to resend the validation code or... ⇲
 
Support issue

Customer service is non-existent

Fix: Utilize any available online resources such as FAQs or help articles on the BBVA website. These can often provide answers to common issues w... ⇲

Rude bank staff

Fix: If you encounter rude staff, try to remain calm and ask for clarification or assistance from another staff member. Sometimes, a different re... ⇲

Long queues at branches

Fix: Consider using the app for transactions that do not require in-person assistance. This can save you time and help avoid long queues. OR I... ⇲
 
Settings issue

Language settings need improvement

Fix: Check the app settings to see if there is an option to change the language. If the app does not support your preferred language, consider us... ⇲
 
Glitches issue

Authentication process is glitchy

Fix: Ensure that your internet connection is stable. A weak connection can cause issues with the authentication process. Try switching between Wi... ⇲
 
Login issue

FaceID activation not working

Fix: Check your iPhone settings to ensure FaceID is enabled for the BBVA app. Go to Settings > Face ID & Passcode, and make sure the BBVA app is... ⇲

Cannot log in after password update

Fix: Double-check that you are entering the new password correctly, including any uppercase letters, numbers, or special characters. If you are u... ⇲
 
Ads issue

Spam emails about products

Fix: Unsubscribe from promotional emails by clicking the 'unsubscribe' link at the bottom of the email. This should stop future emails from being... ⇲
 
Notifications issue

Limited push notification options

Fix: Check the app settings to see if there are options to customize push notifications. You may be able to enable or disable specific types of n... ⇲
 
UI issue

Clunky and old-fashioned interface

Fix: Familiarize yourself with the app's layout and features. Sometimes, taking time to explore can help you navigate more efficiently despite th... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
3.6%

Neutral
0.9%

~ from our NLP analysis of 1,744 combined software ratings.

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 Private Data BBVA Spain collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics