fix problems on FlixBus & FlixTrain [iphone]

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—— Run into issues on FlixBus & FlixTrain? Get help pending when official support gets back to you!

FlixBus & FlixTrain
Info:
company: Flix SE
: https://help.flixbus.com/
: www.flixbus.com
Chat with our AI-based FlixBus & FlixTrain Support
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UI issue

Inconsistent information about bus stops

Fix: Before your trip, verify bus stop information on the FlixBus website or contact customer service through the app's chat feature for confirma... ⇲

FlixBus & FlixTrain does not allow for easy input of phone numbers

Fix: Try using the copy-paste function to input your phone number. Copy your number from your contacts or notes and paste it into the app's input... ⇲

Limited visibility of layover details

Fix: Check the itinerary section of your booking for layover details. If they are not visible, try tapping on the specific leg of your journey to... ⇲

Inaccurate luggage information in app

Fix: Before your trip, verify luggage policies on the FlixBus website to ensure you have the correct information. This can help avoid surprises a... ⇲

No clear instructions for new users

Fix: Explore the app's help or FAQ section, which may provide guidance for new users. Familiarize yourself with the main features and navigation... ⇲

FlixBus & FlixTrain interface not user-friendly for disabled users

Fix: Check if your iPhone's accessibility features are enabled. Go to Settings > Accessibility and explore options like VoiceOver or Zoom to assi... ⇲

FlixBus & FlixTrain does not provide visual confirmation of trip details

Fix: After booking, take a screenshot of your trip details for your records. This can serve as a visual confirmation until the app improves its f... ⇲

Poor organization of bus schedules

Fix: Use the filter options in the app to sort bus schedules by time or route, which can help you find the information you need more efficiently.... ⇲
 
Support issue

Difficulties with customer service communication

Fix: Use the in-app chat feature for immediate assistance. This often provides quicker responses than email or phone support. Make sure to provid... ⇲

Inadequate support for stranded passengers

Fix: If you find yourself stranded, use the in-app chat feature to seek immediate assistance. Provide your location and booking details for quick... ⇲
 
Payments issue

Refund process is complicated

Fix: Familiarize yourself with the refund policy on the FlixBus website. Gather all necessary information such as booking reference and payment d... ⇲
 
Notifications issue

Delayed notifications for bus arrivals

Fix: Ensure that your app is updated to the latest version, as updates may improve notification timing. Also, check your internet connection, as... ⇲
 
Compatibility issue

Lack of accessible charging outlets on buses

Fix: Before your trip, check the bus details on the FlixBus website to see if your specific bus is equipped with charging outlets. If not, plan t... ⇲

FlixBus & FlixTrain does not work well in the US market

Fix: If you are traveling in the US, try using the FlixBus website instead of the app, as it may provide better functionality and information for... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
3.3%

Neutral
1.5%

~ from our NLP analysis of 61,360 combined software ratings.

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 Private Data FlixBus & FlixTrain collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics
    • Other Data