fix problems on Penn State Go [iphone]

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—— Run into issues on Penn State Go? Get help pending when official support gets back to you!

Penn State Go
Info:
company: The Pennsylvania State University
: https://pennstate.service-now.com/sp?id=sc_cat_item&sys_id=cb14419c0f6c5380fe13f08ce1050e11
: mobile.psu.edu
Chat with our AI-based Penn State Go Support
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Settings issue

Auto-fill not functioning

Fix: Check your device settings to ensure that auto-fill is enabled. Go to Settings > Safari > AutoFill and make sure the options are turned on.... ⇲
 
UI issue

Icons do not lead to expected sections

Fix: Try restarting the app. Close it completely and then reopen it to see if the icons function correctly after a fresh start. OR Check for a... ⇲

Mobile interface not optimized

Fix: Try rotating your device to see if the layout adjusts better in landscape mode. OR Check for app updates in the App Store, as newer versi... ⇲

Desktop interface for mobile sections

Fix: Try switching to a different view or layout option in the app settings, if available, to see if a more mobile-friendly interface is offered.... ⇲
 
Notifications issue

Notifications do not clear after marking as read

Fix: Try logging out of the app and logging back in. This can refresh the notification system and may resolve the issue. OR Check your notific... ⇲
 
Compatibility issue

Uses outdated embedded browser

Fix: If possible, copy the link from the embedded browser and paste it into Safari or another browser for a better experience. OR Check for ap... ⇲

Penn State Go opens external apps instead of integrating

Fix: Check the app settings to see if there are options to change how links are handled. Look for a setting related to external links. OR Copy... ⇲

Penn State Go is a captive browser with bookmarks

Fix: If you need to access bookmarks, consider using a dedicated browser app for a better experience. OR Check if the app allows exporting boo... ⇲
 
Login issue

Requires re-authentication frequently

Fix: Ensure that your device's date and time settings are correct. Go to Settings > General > Date & Time and enable 'Set Automatically'. OR C... ⇲

Errors during login

Fix: Double-check your login credentials for accuracy. Ensure that there are no typos in your username or password. OR Reset your password if... ⇲
 
Crashes issue

Crashes during login

Fix: Try uninstalling and reinstalling the app. This can resolve issues caused by corrupted files or settings. OR Ensure your iOS is up to dat... ⇲
 
Slow issue

Slow performance

Fix: Close any other apps running in the background to free up resources. Double-tap the home button and swipe up on apps to close them. OR Cl... ⇲
 
Bugs issue

Inconsistent functionality

Fix: Try clearing the app's cache or data if the option is available, or uninstall and reinstall the app to reset its state. OR Check for app... ⇲
 
Customization issue

Limited quick access menu

Fix: Explore the app settings to see if there are options to customize the quick access menu or add shortcuts. OR Consider creating bookmarks... ⇲
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 what users are saying
Good experience
62.3%

Bad experience
29.7%

Neutral
8.0%

~ from our NLP analysis of 138 combined software ratings.

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 Private Data Penn State Go collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data