fix problems on Smartsupp [iphone]

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—— Run into issues on Smartsupp? Get help pending when official support gets back to you!

Smartsupp
Info:
company: Smartsupp.com, s.r.o.
: https://help.smartsupp.com/en_US/
: www.smartsupp.com
Chat with our AI-based Smartsupp Support
   Hello! How can I assist you?  

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Support issue

slow support response

Fix: To expedite support responses, gather all relevant information about your issue before reaching out. This includes screenshots, error messag... ⇲

poor customer support

Fix: To improve your experience with customer support, try using multiple channels to reach out, such as email, live chat, or social media. Somet... ⇲
 
Notifications issue

inconsistent notification system

Fix: Check your notification settings within the Smartsupp app to ensure they are configured correctly. Go to the settings menu, and verify that... ⇲

notifications not received

Fix: Ensure that your device settings allow notifications from Smartsupp. Go to your device's settings, find the Smartsupp app, and check that no... ⇲
 
Payments issue

all features restricted to paid version

Fix: If you are limited by the features of the free version, consider prioritizing which features are most important to your business. You can th... ⇲

high subscription fees

Fix: To manage subscription costs, evaluate your usage of Smartsupp and determine if you are utilizing all the features you are paying for. If no... ⇲

cannot access features after canceling subscription

Fix: Before canceling your subscription, make a list of the features you currently use. After cancellation, you can explore alternative software... ⇲
 
Glitches issue

glitches in app functionality

Fix: To troubleshoot glitches, first try clearing the app cache. On iPhone, you can do this by uninstalling the app and then reinstalling it from... ⇲
 
UI issue

Smartsupp does not show visitor page

Fix: If the visitor page is not displaying, ensure that you have the correct permissions set within the app. Check your account settings to confi... ⇲
 
Permissions issue

no free access to block visitors

Fix: If blocking visitors is a necessary feature for you, consider using a different live chat solution that offers this feature for free. Resear... ⇲
 
Installation issue

difficult to uninstall from site

Fix: To uninstall Smartsupp from your website, access your website's code or content management system (CMS). Look for the Smartsupp script in th... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
76.0%

Bad experience
21.0%

Neutral
3.0%

~ from our NLP analysis of 100 combined software ratings.

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 Private Data Smartsupp collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Standard Package Monthly: $17.99 Get access to Smartsupp features for 1 month.
  2. Standard Package Monthly: $30.99 Get access to Smartsupp features for 1 month.
  3. Standard Package Monthly: $34.99 Get access to Smartsupp features for 1 month.
  4. Standard Package Annual: $284.99 Get access to Smartsupp features for 1 year.
  5. Pro Package Monthly: $36.90 Get access to Smartsupp features for 1 month.
  6. Pro Package Monthly: $72.99 Get access to Smartsupp features for 1 month.
  7. Standard Package Annual: $144.99 Get access to Smartsupp features for 1 year.
  8. Standard Package Monthly: $59.99 Get access to Smartsupp features for 1 month.
  9. Pro Package Monthly: $72.99 Get access to Smartsupp features for 1 month.
  10. Standard Package Annual: $259.00 Get access to Smartsupp features for 1 year.