fix problems on Stellar Bank [iphone]

—— Run into issues on Stellar Bank ? Get help pending when official support gets back to you!

Stellar Bank Mobile

Info:

company: Stellar Bank

: https://www.stellar.bank/Contact/

: www.stellar.bank

Chat with our AI-based Stellar Bank Support

🛠️ Common Stellar Bank Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mobile deposit function does not work

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for Stellar Bank Mobile, and tap 'Update' if available... ⇲

Account activity is often behind or incorrect

Fix: 1. Refresh the app by pulling down on the account activity screen to update the information. 2. Check for any scheduled maintenance notifica... ⇲

UI issue

Cannot view statements despite having a statement function

Fix: 1. Ensure that you are logged into the correct account that has the statement feature enabled. 2. Check for any app updates in the App Store... ⇲

User interface is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all menus and options. 2. Look for any tutorials or help sections within the app that can... ⇲

Cumbersome app experience

Fix: 1. Take time to explore the app and familiarize yourself with its layout and features. 2. Check for any updates that may improve the user ex... ⇲

Payments issue

Transactions cannot be made after 5:00 PM

Fix: 1. Review the bank's transaction policies, as some banks have cut-off times for processing transactions. 2. If you need to make a transactio... ⇲

Redundant login requirements

Fix: 1. Check if you have enabled any additional security features in the app settings that may require extra logins. 2. If you are using Face ID... ⇲

Finger scan login feature removed

Fix: 1. Check the app settings to see if the fingerprint login option can be re-enabled. 2. Ensure that your iPhone's Touch ID settings are corre... ⇲

Face recognition feature has disappeared

Fix: 1. Check the app settings to see if the Face ID option can be re-enabled. 2. Ensure that your iPhone's Face ID settings are correctly config... ⇲

Features issue

Limited functionality beyond bill payments

Fix: 1. Explore the app thoroughly to see if there are any hidden features or settings that can enhance functionality. 2. Check for app updates t... ⇲

Bugs issue

Check deposits frequently fail

Fix: 1. Ensure that you are taking clear, well-lit pictures of the check, with no shadows or glare. 2. Check that the check is properly endorsed... ⇲

Network issue

Cannot connect to payment apps

Fix: 1. Ensure that the payment app is updated to the latest version. 2. Check your internet connection and try reconnecting to Wi-Fi or cellular... ⇲

Notifications issue

No deposit notifications

Fix: 1. Check the app settings to ensure that notifications are enabled for deposits. 2. Go to your iPhone's Settings > Notifications > Stellar B... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

87.2%

Neutral

7.2%

Bad experience

5.6%

~ from our NLP analysis of 125 combined software ratings.

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Private Data Stellar Bank collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics