fix problems on Lux Products [iphone]

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—— Run into issues on Lux Products? Get help pending when official support gets back to you!

Lux Products
Info:
company: Johnson Controls, Inc.
: https://www.luxproducts.com/
: www.luxproducts.com
Chat with our AI-based Lux Products Support
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Login issue

Doesn't remember login information

Fix: 1. Check if the app has a 'Remember Me' option on the login screen and ensure it is selected. 2. If you are using a password manager, ensur... ⇲
 
Network issue

Cannot connect to Wi-Fi

Fix: 1. Ensure that your Wi-Fi network is functioning properly. Test by connecting another device to the same network. 2. Forget the Wi-Fi netwo... ⇲

Lux Products does not connect after installation

Fix: 1. Ensure that your Wi-Fi network is functioning properly and that your iPhone is connected to it. 2. Restart your iPhone and try opening t... ⇲

Lux Products fails to connect after power loss

Fix: 1. Restart your iPhone and the thermostat after a power loss to refresh the connection. 2. Ensure that the thermostat is properly powered a... ⇲
 
UI issue

Lux Products is not user friendly

Fix: 1. Familiarize yourself with the app by exploring all its features. Look for a tutorial or help section within the app. 2. Check online for... ⇲

Poor usability and confusing directions

Fix: 1. Look for a user manual or online resources that provide step-by-step instructions for using the app. 2. Consider watching tutorial video... ⇲

Lux Products interface is difficult to navigate

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout. Look for a help section or user guide within the app. 2. Cons... ⇲
 
Bugs issue

Geofencing feature does not work

Fix: 1. Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and set it to 'Always' or 'While Usin... ⇲

Inaccurate temperature statistics

Fix: 1. Ensure that the thermostat is installed correctly and is in a location that accurately reflects the room temperature. 2. Calibrate the t... ⇲

Lux Products does not provide useful usage information

Fix: 1. Explore the app's help section or user manual for tips on how to use the app effectively. 2. Look for online forums or communities where... ⇲
 
Compatibility issue

Lux Products fails to connect to older thermostats

Fix: 1. Verify that your older thermostat is compatible with the app. Check the manufacturer's website for compatibility information. 2. Ensure... ⇲

No smart home connectivity

Fix: 1. Check if the app supports integration with your smart home system. Refer to the app's documentation for compatibility information. 2. En... ⇲
 
Crashes issue

Lux Products shuts down when adding thermostat

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files if neede... ⇲
 
Updates issue

No way to update firmware

Fix: 1. Check the app settings for any firmware update options. Sometimes, updates are available under a 'Settings' or 'About' section. 2. Ensur... ⇲

Lux Products does not support manual updates

Fix: 1. Check the app settings for any options related to manual updates. Some apps may have hidden settings for this feature. 2. Ensure that yo... ⇲
 
Notifications issue

Battery low warning not displayed

Fix: 1. Check the battery level of the thermostat manually. If it is low, replace the batteries as needed. 2. Ensure that the app has the necess... ⇲
 
Settings issue

IAQ setting does not work

Fix: 1. Verify that the IAQ sensor is properly installed and functioning. Check the manufacturer's instructions for installation details. 2. Res... ⇲

Scheduling fan operation is not possible

Fix: 1. Check if the fan scheduling feature is available in your version of the app. Some features may be limited based on the thermostat model.... ⇲

Inability to lock thermostat controls

Fix: 1. Check the app settings for any options related to locking controls. This feature may be hidden in a submenu. 2. Ensure that your thermos... ⇲

Temperature settings not reliable

Fix: 1. Check the thermostat's installation and ensure it is placed in an appropriate location away from drafts or direct sunlight. 2. Calibrate... ⇲
 
Loading issue

Lux Products shows thermostat downloading indefinitely

Fix: 1. Restart the app and try to reconnect to the thermostat. 2. Ensure that your Wi-Fi connection is stable and that the thermostat is powere... ⇲
 
Installation issue

Lux Products requires frequent uninstalling and reinstalling

Fix: 1. Clear the app's cache by deleting it and reinstalling it from the App Store. 2. Ensure your iPhone has enough storage space to run the a... ⇲
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 what users are saying
Bad experience
86.2%

Good experience
12.1%

Neutral
1.7%

~ from our NLP analysis of 58 combined software ratings.

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 Private Data Lux Products collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content