fix problems on ShiftWizard [iphone]

—— Run into issues on ShiftWizard? Get help pending when official support gets back to you!

ShiftWizard

Info:

company: HealthStream, Inc

: https://www.shiftwizard.com/contact-us/

Chat with our AI-based ShiftWizard Support

🛠️ Common ShiftWizard Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ShiftWizard no longer shows shifts available

Fix: 1. Check your internet connection to ensure you are connected to Wi-Fi or mobile data. 2. Close the app completely by swiping it away in the... ⇲

Trouble logging in with single sign-on

Fix: 1. Ensure that you are using the correct credentials associated with your single sign-on account. 2. Clear the app's cache by going to Setti... ⇲

Updates issue

ShiftWizard does not open after iOS update

Fix: 1. Restart your iPhone to refresh the system. 2. Check for any additional updates in the App Store for ShiftWizard. 3. If the app still does... ⇲

Inconsistent functionality after updates

Fix: 1. Check for any new updates in the App Store and install them, as they may fix bugs from previous versions. 2. Clear the app cache if possi... ⇲

Permissions issue

Requires full name to acknowledge urgent messages

Fix: 1. Go to the app settings and check if there is an option to set a nickname or preferred name instead of your full name. 2. If not, consider... ⇲

UI issue

Cannot see unit schedule on mobile

Fix: 1. Ensure you are logged into the correct account associated with your unit. 2. Check if the unit schedule is available on the web version o... ⇲

Inability to request days off easily

Fix: 1. Navigate to the request days off section in the app and ensure you are following the correct steps. 2. If the option is not available, ch... ⇲

Cannot view final staff schedule on mobile

Fix: 1. Ensure you are logged into the correct account. 2. Check if the final staff schedule is available on the web version of ShiftWizard. OR... ⇲

Difficult navigation and small symbols

Fix: 1. Adjust the display settings on your iPhone by going to Settings > Display & Brightness and increasing text size or enabling bold text. 2.... ⇲

No ability to see all open shifts at once

Fix: 1. Navigate to the shifts section and look for filters or sorting options that may allow you to view all shifts. 2. Check if there is a 'Vie... ⇲

Crashes issue

ShiftWizard crashes frequently

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. 2. Close other apps running in the backgroun... ⇲

Error messages during login

Fix: 1. Double-check your username and password for any typos. 2. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Requires login every time

Fix: 1. Check if the 'Remember Me' or 'Stay Logged In' option is enabled during login. 2. Ensure that your device settings allow the app to store... ⇲

Screen issue

Blank screen when opening app

Fix: 1. Force close the app and reopen it. 2. Restart your iPhone to clear any temporary glitches. OR 1. If the issue persists, uninstall the... ⇲

Network issue

Website frequently down

Fix: 1. Check your internet connection to ensure it is stable. 2. Try accessing the website from a different browser or device. OR 1. Use a we... ⇲

Freezing issue

ShiftWizard freezes and is not intuitive

Fix: 1. Close the app and restart it to clear any temporary issues. 2. Ensure your app is updated to the latest version. OR 1. If the app cont... ⇲

Bugs issue

Technical difficulties every day

Fix: 1. Ensure your app is updated to the latest version and that your device is running the latest iOS. 2. Clear the app cache and restart your... ⇲

Support issue

Poor customer support responses

Fix: 1. Check the app for any FAQs or help sections that may provide answers to common issues. 2. Use the app's support features to submit a deta... ⇲

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