fix problems on RaceTrac [iphone]

—— Run into issues on RaceTrac? Get help pending when official support gets back to you!

RaceTrac

Info:

company: RaceTrac Petroleum

: http://www.racetrac.com/contact-us.aspx

: www.racetrac.com

Chat with our AI-based RaceTrac Support

🛠️ Common RaceTrac Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

RaceTrac is clunky and not user-friendly

Fix: Try to familiarize yourself with the app's layout by exploring each section. Take note of where key features are located, such as rewards, c... ⇲

Coupons often do not work

Fix: Before using a coupon, ensure that it is still valid and applicable to your purchase. Check the expiration date and any specific terms and c... ⇲

Bugs issue

RaceTrac frequently has issues with couponing feature

Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > RaceTrac > Offload App. This can help resolve glitches... ⇲

Cashiers sometimes charge for free items

Fix: Before completing your purchase, double-check your receipt to ensure that any free items are marked as such. If you notice a charge, politel... ⇲

Self-checkout rarely works

Fix: If the self-checkout feature is not functioning, try restarting the app or your device. Sometimes, a simple restart can resolve temporary gl... ⇲

Inconsistent rewards redemption process

Fix: Document the steps you take to redeem rewards and any discrepancies you encounter. This can help you identify patterns and inform staff if i... ⇲

UI issue

Extra steps required to redeem rewards

Fix: Familiarize yourself with the rewards redemption process by reviewing the app's help section or FAQ. Knowing the steps in advance can make t... ⇲

Loading issue

RaceTrac fails to load

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If the connection is weak, try moving to... ⇲

Search issue

Difficult to find available coupons

Fix: Navigate to the coupons section of the app and look for filters or categories that can help you sort through available offers. This can make... ⇲

Notifications issue

RaceTrac does not notify when free drink is available

Fix: Check your notification settings for the RaceTrac app. Go to Settings > Notifications > RaceTrac and ensure that notifications are enabled.... ⇲

Freezing issue

RaceTrac sometimes freezes or has loading issues

Fix: If the app freezes, try closing it and reopening it. If the problem persists, restart your iPhone to clear any temporary issues that may be... ⇲

Slow issue

Long lines and slow service at some locations

Fix: Consider visiting during non-peak hours, such as early mornings or late evenings, to avoid long lines and receive faster service. OR Use... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.7%

Neutral

1.6%

Bad experience

0.6%

~ from our NLP analysis of 15,264 combined software ratings.

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Private Data RaceTrac collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics