fix problems on MontereyCU [iphone]

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—— Run into issues on MontereyCU ? Get help pending when official support gets back to you!

MontereyCU Mobile Banking
Info:
company: Monterey Credit Union
: https://www.montereycu.com/contact.htm
: www.montereycu.com
Chat with our AI-based MontereyCU Support
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Features issue

No e-Deposit feature

Fix: Check if the e-Deposit feature is available in your version of the app. Go to the app's settings or help section to see if there are any upd... ⇲
 
Slow issue

Slow mobile deposits

Fix: Ensure you have a strong internet connection. Switch between Wi-Fi and cellular data to see if the speed improves. If the connection is stab... ⇲
 
UI issue

Only 5 transactions can be reviewed at a time

Fix: Use the search or filter options within the app to narrow down your transaction history to specific dates or amounts, which may help you man... ⇲

Email button does not work

Fix: Check your email settings in the app. Go to the app's settings and ensure that your email is correctly configured. If necessary, remove and... ⇲
 
Bugs issue

Inconsistent check reading

Fix: Ensure that you are taking clear, well-lit photos of the checks. Use a flat surface and avoid shadows or glare. If the app allows, try adjus... ⇲
 
Crashes issue

MontereyCU fails to open

Fix: Force close the app and reopen it. To do this, swipe up from the bottom of the screen (or double-click the home button) to view all open app... ⇲

Crashes periodically

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your... ⇲
 
Freezing issue

Unresponsive app

Fix: If the app becomes unresponsive, try force closing it as mentioned above. If that doesn’t work, restart your iPhone to clear any temporary g... ⇲
 
Network issue

No internet connection error despite connection

Fix: Try toggling Airplane Mode on and off. Go to Settings and enable Airplane Mode, wait a few seconds, then disable it. This can reset your net... ⇲
 
Security issue

Face ID does not work

Fix: Re-enable Face ID for the app. Go to Settings > Face ID & Passcode, enter your passcode, and ensure that the app is listed under 'Use Face I... ⇲
 
Updates issue

MontereyCU appears abandoned

Fix: Check for updates regularly in the App Store. If the app has not been updated in a while, consider looking for alternative banking apps that... ⇲
 
Compatibility issue

No iPhone 5 support

Fix: If you are using an iPhone 5, consider upgrading to a newer model that supports the latest app versions. This will ensure you have access to... ⇲
 
Login issue

Error code during login

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you’ve forgotten your password, use... ⇲
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 what users are saying
Bad experience
83.3%

Good experience
16.7%

Neutral
0.0%

~ from our NLP analysis of 24 combined software ratings.

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 Private Data MontereyCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics