fix problems on Macy's [iphone]

​

—— Run into issues on Macy's? Get help pending when official support gets back to you!

Macy's: Online Shopping & Save
Info:
company: Macys Inc
: https://customerservice-macys.com
: www.macys.com
Chat with our AI-based Macy's Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Favorites section lacks category icons

Fix: 1. To better organize your favorites, manually create categories by using the notes feature on your phone or a separate app to categorize it... ⇲
 
Glitches issue

Frequent site glitches and loading issues

Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear the app's cache by going to... ⇲
 
Syncing issue

Delayed updates on rewards and balances

Fix: 1. Log out of your account and log back in to refresh your rewards and balance information. 2. Check for any app updates in the App Store an... ⇲
 
Notifications issue

Items disappear from cart without notification

Fix: 1. Ensure you are logged into your account before adding items to your cart. This helps save your cart items. 2. Regularly check your cart b... ⇲
 
Payments issue

Difficulties in managing returns and refunds

Fix: 1. Familiarize yourself with the return policy by visiting the Macy's website. 2. Use the app to initiate a return by going to your order hi... ⇲
 
Support issue

Customer service response times are long

Fix: 1. Use the app's FAQ section for quick answers to common questions. 2. Try reaching out during off-peak hours for potentially faster respons... ⇲

Rude or unhelpful customer service representatives

Fix: 1. Remain calm and polite during interactions, as this can sometimes lead to better assistance. 2. If you encounter a representative who is... ⇲
 
Updates issue

Confusing app navigation after updates

Fix: 1. Take some time to explore the app after updates to familiarize yourself with any new layouts or features. 2. Check for any tutorial or he... ⇲
 
Camera issue

Issues with scanning items for purchase

Fix: 1. Ensure your camera lens is clean and unobstructed. 2. Try scanning in a well-lit area to improve recognition. OR 3. If scanning fails,... ⇲
 
Inventory issue

Inconsistent item availability and stock issues

Fix: 1. Regularly check back for restocks, as inventory can change frequently. 2. Sign up for notifications on specific items to be alerted when... ⇲
 
Login issue

Problems with account login and discount application

Fix: 1. Ensure you are entering the correct email and password. If you forgot your password, use the 'Forgot Password' feature to reset it. 2. Cl... ⇲
 
Quality issue

Poor quality of shipped items

Fix: 1. Before purchasing, read reviews of the items to gauge quality. 2. If you receive a poor-quality item, initiate a return through the app o... ⇲
 
Tracking issue

Inability to track order status effectively

Fix: 1. Check your order history in the app for updates on your order status. 2. Ensure that notifications are enabled for the app to receive upd... ⇲
 
Crashes issue

Macy's crashes or hangs during use

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app's cache by going to... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.5%

Neutral
1.6%

Bad experience
0.9%

~ from our NLP analysis of 1,956,855 combined software ratings.

 Switch to these Alternatives:
Dillard's
KORSVIP
Marshalls Official
JCPenney – Shopping & Coupons
Bloomingdale's: Online Store
Nordstrom Rack: Shop Deals
Express
Nordstrom
Neiman Marcus | Luxury Fashion
Ralph Lauren: Luxury Shopping

 Private Data Macy's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics
    • Other Data