fix problems on My Molina [iphone]

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—— Run into issues on My Molina? Get help pending when official support gets back to you!

My Molina
Info:
company: Molina Healthcare, Inc.
: http://www.molinahealthcare.com/members/common/en-US/abtmolina/compinfo/Pages/contactus.aspx
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Account issue

Limited family account options

Fix: 1. Explore Account Settings: Open the app and navigate to the account settings. Look for options related to family accounts or adding depend... ⇲

Difficulties accessing reward programs

Fix: 1. Check Account Settings: Navigate to the rewards section in the app and ensure your account is properly linked to access rewards. 2. Updat... ⇲
 
UI issue

Inability to scroll on certain pages

Fix: 1. Restart the App: Close the app completely by swiping it away in the app switcher, then reopen it to see if scrolling functionality is res... ⇲
 
Payments issue

Error messages during payment processing

Fix: 1. Verify Payment Information: Double-check that your payment information is entered correctly in the app. Go to the payment section and ens... ⇲

My Molina does not support custom payments

Fix: 1. Use Standard Payment Options: If custom payments are not supported, use the standard payment methods available in the app. 2. Check for U... ⇲
 
Search issue

Access denied for pharmacy search

Fix: 1. Check Location Services: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sur... ⇲

No option to change search radius

Fix: 1. Check Settings: Look for any settings related to search preferences within the app. If there is no option, it may be a limitation of the... ⇲
 
Bugs issue

Inconsistent information about doctors

Fix: 1. Verify Information: Cross-check the information about doctors on the Molina website or by calling customer service to confirm accuracy. 2... ⇲
 
Login issue

Authentication failures

Fix: 1. Reset Password: If you are facing authentication failures, try resetting your password by tapping 'Forgot Password?' on the login screen.... ⇲
 
Compatibility issue

Website and app functionality discrepancies

Fix: 1. Use One Platform: If you notice discrepancies, try to stick to either the app or the website for consistency. This can help avoid confusi... ⇲
 
Crashes issue

Member handbook crashes app

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > My Molina and select 'Offload App' to clear the cache, then reinstall the ap... ⇲
 
Glitches issue

Glitches during registration process

Fix: 1. Restart the App: Close the app completely and reopen it to see if the glitches persist during registration. 2. Check for App Updates: Ens... ⇲
 
Support issue

Poor customer support experiences

Fix: 1. Use In-App Support: Check if the app has a support or help section where you can find FAQs or submit inquiries directly. 2. Document Issu... ⇲
 
Loading issue

My Molina fails to load or open

Fix: 1. Restart Your Device: Sometimes, simply restarting your iPhone can resolve issues with apps not loading. 2. Clear App Cache: Go to Setting... ⇲
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 what users are saying
Good experience
89.6%

Bad experience
6.9%

Neutral
3.6%

~ from our NLP analysis of 6,885 combined software ratings.

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 Private Data My Molina collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics